Fireplace Field Service Technician

As a Fireplace Field Service Technician within the Hearth team, you will be responsible for post-installation activities to ensure the product is working according to specifications to meet customer expectations. 

Key Responsibilities and Duties:

● Perform post-installation start-up activities to include:  log placement per manufacturer’s specifications, bleeding the gas line, clean up and inspection, and ensuring noncombustible clearances are met.

● Meet with the scheduling coordinator each day to understand the daily active jobs and to obtain details.

● Interact with the builder as needed to provide updates on needed repairs or changes, ensuring project meets timelines.

● Conduct thorough final punch review and make repairs as needed.

● Complete pre-closing final punch checklist and make repairs as needed.

● Conduct quality inspections for fireplace and other materials.

● Make site visits as requested to ensure requests are handled with timeliness and professionalism.

● Perform homeowner warranty service in occupied homes, as directed.

● Pick up and deliver materials to the site if needed.

● Communicate clearly, timely, and effectively.

● Provide detailed notes and photos supporting completed work or issues, uploading to the designated platform, and provide to the scheduling coordinator for any follow-up actions.

● Represent the company in a positive manner by addressing customers respectfully and professionally, ensuring appearance is neat and clean and vehicle is clean and tidy.

● Performs other related duties as assigned. 

Required Qualifications and Skills:

● Prior experience with fireplace installation, construction, HVAC or remodeling environment, preferred

● Ability and willingness for continuous learning

● Strong attention to detail and ability to follow a schedule and meet deadlines

● Proven experience completing tasks with high level of quality

● Strong communication skills with all levels of management including supervisors, managers, customers, and vendors

● Must have a valid Driver’s License and meet MVR requirements

Physical Requirements:

Long periods of walking, bending, driving to work sites. Must be able to walk and maneuver around construction sites. Will work inside/outside and be subject to a variety of weather. Must be able to lift up to 50 pounds. Schedule: 8-hour days aligned with active projects schedules.

Must have reliable transportation to ensure you are able to get to and from work each day on time.