Audiovisual (AV) Onsite Support Technician - III

About Us:

Avidex leads the way in the audiovisual and IT integration industry, providing innovative solutions to a diverse clientele. Our identity is shaped by a commitment to excellence, technical expertise, and an innovative spirit. As we continue to expand our horizons, we're seeking a skilled and seasoned AV Onsite Support Technician - III to strengthen our Fields Operations team, as they deliver innovative AV solutions to businesses and institutions in the Fremont, California region.

You'll be integral to our company's success, as we enable organizations to collaborate and create state-of-the-art audiovisual and unified communication technologies that enhance the way people work, learn and live.

What We Offer:

• Competitive compensation plan
• Full medical, dental and vision benefits
• 401(k) with employer match
• up to 120 PTO, 9 paid holidays and 1 Floating Holiday
• 8 hours to volunteer on your favorite cause
• Collaborative work environment
• Tuition reimbursement
• Career and personal development opportunities

Position Summary:

The AV Onsite Support Technician - III, plays a pivotal role within our team, closely collaborating with managers, fellow Avidex professionals, manufacturers, and clients to ensure the seamless operation and maintenance of audiovisual and IT systems at client sites. Success in this role relies on extensive expertise in audio, video, and control systems, complemented by a strong understanding of computer networks. Essential qualities for this position include meticulous attention to detail, punctuality, effective communication, and proficiency in supporting and maintaining audiovisual systems.

Key responsibilities entail delivering a heightened level of white-glove treatment services to assist in supporting, operating, and maintaining audiovisual and IT systems situated at our customers' facilities.

Responsibilities

• Providing client support for meetings and conferences;
• Troubleshooting, diagnosing, and repairing all AV equipment, including video conference and audio DSPs, video walls, and projection;
• Providing preventative maintenance care to clients ensuring all systems are functioning efficiently;
• Diagnosing and resolving control system issues with remote support;
• Monitoring client's tracking system for repair requests and managing ticketed incidents to resolution;
• Plugging into Creston controllers and using Toolbox to make modifications to system settings;
• Installing and removing AV equipment and processing RMAs for warrantied repairs;
• Providing technical guidance and training to other team members;
• Ensuring all safety standards required by OSHA are implemented;

Requirements

• High School Diploma or equivalent; Associates degree preferred
• 4 or more years of experience providing technical or onsite support within the AV/ IT industry;
• Must have an AVIXA CTS certification;
• Must attain a CompTIA ITF+ certification within one year;
• Ability to take initiative, prioritize tasks, and work in a fast-paced environment;
• Strong computer skills including proficiency using Microsoft Windows and Apple software;
• Great communication and customer service skills;
• Innovation and passion;
• Ability to learn quickly, self- motivate, and be a team player;
• Accountability, emotional intelligence and integrity.

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We value diversity and believe it contributes to our success as an organization.