Chief Compliance and Performance Management Officer

Chief Compliance and Performance Management Officer (With $5,000 New Hire Payment!)

About NRHA

Founded in 1940, the Norfolk Redevelopment and Housing Authority (NRHA) provides low-income families in Norfolk, Virginia with safe and well-maintained housing. It also plans and administers large-scale residential redevelopment programs within Norfolk.

NRHA is an award-winning public housing authority that has been exceptionally effective in obtaining private investment partners to fund new neighborhoods; improving low-income public housing; planning and building mixed-income communities; and offering programs that support residents receiving rental assistance on their path to self-sufficiency. NRHA aims to create and apply meaningful housing and neighborhood development programs to serve all residents of Norfolk, Virginia. NRHA looks for people who want to work in a challenging and progressive environment and make a positive difference in the community.

Summary

Reporting directly to the Executive Director of the Housing Authority, the Chief Compliance and Performance Management Officer (“CCPMO”) will be responsible for overseeing NRHA’s compliance with federal, state, and local regulatory obligations; regularly assessing the Authority’s compliance risks; developing and maintaining up to date procedures that are aligned with regulations and adopted by NRHA staff; ensuring the accuracy of external regulatory reporting and statements by NRHA; maintaining a forum for and taking action on compliance complaints made by NRHA residents, employees, and external parties, as appropriate; and creating a culture of compliance through communication, training, and enforcement.

Essential Functions

Monitor city, state and federal regulations to ensure that NRHA operational policies and procedures are up-to-date. Oversee the revision of existing policies and procedures and the creation of new ones. Develop an annual compliance plan outlining NRHA's risk exposure and where NRHA will focus compliance and performance management efforts for the coming year. Develop performance management and analysis tools. Monitor the Public Housing Assessment System (PHAS) inspection process to ensure the integrity of the process. Ensure that compliance is integrated into property management, both frontline staff and management and overseeing compliance training for frontline staff and management. Communicate with the public and stakeholders regarding compliance issues, including creating a platform for employee and resident complaints. Establish processes designed to ensure the accuracy of external reporting and statements by NRHA. Report regularly to the Executive Director on issues related to compliance, performance management, and regulatory oversight. Undertakes or supervises special assignments as directed. Performs other related duties as required.

Education and Experience

Bachelor’s degree in Business Administration, Finance, Law or other related field is required. A minimum of 10 years of full time satisfactory professional experience in the field of compliance management, with a focus on housing policy related to property management and health and safety. Any equivalent combination of training, education, and experience necessary to obtain the required knowledge, skills, and abilities.

Key Competencies

Integrity - imbue the Authority with strong ethical principles.

Superb Communication - ability to communicate expertly and clearly, both written and verbal, to a wide range of stakeholders.

Partnership and Collaboration - establish a strong network of relationships among peer leaders across other City, State and Federal agencies and government and external stakeholders.

Creative Problem Solving - develop innovative and impactful solutions that help address operation needs.

Strategy and Vision - Identify trends, project consequences, and plan accordingly.

Goal and Outcomes Oriented - demonstrated ability to make timely and sound decisions; establish priorities and successfully carry out multiple assignments, meeting critical deadlines and timeframes.

Physical Demands/Work Environment

While performing the duties of this job, the employee is frequently required to sit, talk, see, or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

NRHA offers a competitive compensation and benefits package. The pay offer will be determined by the candidate's work history and skill mix. NRHA's benefits package includes VRS retirement; medical, dental, and vision insurance; life insurance; short- and long-term disability insurance; tuition reimbursement options; public service loan forgiveness; and much more!

This position qualifies for a $5,000 new hire payment, delivered in two installments. Remote work is available per NRHA's flexible work arrangements policy.

Those candidates who are selected for interview will be contacted directly by telephone. All other candidates will receive an email communication after the position is filled.

Want to help others? NRHA is looking for you!

The Norfolk Redevelopment and Housing Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Housing Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.