Golf Player Assistance/Outside Services

Position Purpose & Summary

This position will contribute to the overall success of the golf operation, including participating in the member and guest experience while at Kissing Camels Golf Club. Members of the Player Assistance/Outside Services team will be responsible for providing exceptional, first-class service.

Essential Functions:

• Provide services to members/guests patronizing the golf course to include, but not limited to, loading, and unloading golf bags onto golf carts, and cleaning golf clubs before and after play.
• Provide additional service to include cleaning and detailing golf carts, staging golf carts, assisting in the maintenance of the practice facility, maintaining rental club inventory, and overnight bag storage.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Be informed on, promote club activities, and services
• Cleaning and prepping golf carts for daily use
• Staging golf carts
• Assist in general cart fleet maintenance
• Assist in the daily setup and over-all experience of the driving range
• Setting up and breaking down - driving range stations
• Picking and cleaning golf balls - driving range
• Must be proactive in anticipating member/guests needs
• Effectively communicate all pertinent information amongst team members and supervisory staff
• Ability to work well under pressure and multi-task
• Must be highly service focused with a desire to engage with members & guests
• Demonstrate initiative
• Comfortable working in a fast-paced environment where continuous improvement is expected
• Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness a must
• Responsible for compliance requirements (breaks, time clock punches, uniform standards, etc.)
• Assist with member/guest service resolution (LEARN Model)
• Assist with daily golf bag movement tasks
• Emptying trash & laundry
• Responsible for all opening/closing shift tasks
• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction
• Provide extraordinary service that is "Enriching by Nature"
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values
• Be empowered to make things go right if they go wrong
• Give the guest/member a fond farewell
• Address feedback by utilizing the LEARN Model
• Demonstrate a professional appearance and be attentive to what matters most
• Comply with company policies and procedures
• Observe and adhere to safety guidelines

Marginal Functions:

• Perform other duties as assigned
• Interface positively with other departments, offering assistance when needed
• Displays care in use of equipment and maintains an organized and professional work environment

Position Requirements:

1. Minimum Knowledge & Skills:

• Writing - Communicating effectively in writing as applicable
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; generate alternative solutions to problems
• Guest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guests needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.
• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

2. Formal Education and Job-Related Experience:

• Minimum Education Requirement: High School Diploma

• License, Registration, and/or Certification Required: Valid Driver's License

External and Internal Personal Contact:

1. Communications:

• Daily - Pre-shift meetings and stand-ups
• Weekly - Event summary and follow-up
• Occasionally - Participate in one-on-one coaching sessions

2. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

• Hospitality - We're passionate about delivering exceptional member/guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Go- We operate with a sense of urgency and discipline.

Additional Licenses and/or Certifications Required:

YES

NO

Valid Driver's License

X

CPR Certification

X

Food Protection Manager Certification

X

Food Handler Certification

X

Alcohol Server/Seller Certification

X

Position Analysis/Specifications:

N/A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

X

Standing

X

Walking

X

Bending Over

X

Crawling

X

Reaching

X

Crouching

X

Kneeling

X

Balancing

X

Pushing / Pulling

X

Lifting / Carrying:

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 70 lbs.

X

Manual Dexterity

X

Fine Motor Skills

X

Gross Motor Skills

X

Eye / Hand Coordination

X

Near Vision

X

Far Vision

X

Color Recognition

X

Hearing

X

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

YES

NO

Working Outside

X

Working Inside

X

Working Alone

X

Working Closely with Others

X

Excessive Cold / Heat

X

Excessive Humidity / Dampness

X

Noise / Vibrations

X

Working Above Ground

X

Working Below Ground

X

Working with Chemicals / Detergents / Cleaners

X

Working Around Fumes / Smoke / Gas

X

Walking on Uneven Surfaces

X

Operating Motorized Equipment or Vehicles

X

Working Around/Near Machinery/Motorized Equipment

X

Climbing on Scaffolds or Ladders

X

Continuous use with a Computer and Keyboard

X