IT Support Specialist

ITRegulators, Inc. is a comprehensive MSP, providing IT Support, IT Consulting, Managed IT, and IT Staffing services. We deliver top-tier "IT Support, IT Consulting, and IT Solutions." Our proactive approach ensures your systems remain operational, reliable, and accessible..

We recognize that customers today need a technology partner who can listen to their business needs and build solutions to support those needs. Our Support Services team provides valuable support and troubleshooting services for a wide variety of businesses. Responsibilities include support, maintenance, and basic implementations to meet the ongoing needs of our customers.

ITRegulators, Inc. is on the lookout for a "Superstar" IT Support Specialist to join our IT support team. The ideal IT Support Specialist should be a highly motivated, autonomous professional with outstanding communication skills, capable of providing sophisticated system planning, implementation, support, and troubleshooting services.

CORE RESPONSIBLITIES:

• Supporting and maintaining our client's IT computing environment by providing onsite Network / system support; identifying system improvements; upgrading, installing, configuring systems and monitoring system performance
• Responsible for the successful completion and customer satisfaction of assigned projects
• Individual research, communication and resolution of escalated tickets on complex issues
• Review and schedule resources to complete assigned priority projects and tickets
• Provide accurate, concise follow-up communication to internal resources and customer resources
• Individual time entries and expenses for customer work must be accurate, complete and professional
• Meet objectives set by your manager and maintain a high daily utilization rate that management communicates

OTHER DUTIES & RESPONSIBLITIES:

• Troubleshooting support of server infrastructure (File/Print, Active Directory, and Application) as well as maintain desktop, printer, and peripherals
• Implement new functionality for supported products
• Speak and interact intelligently at an appropriate technical level for the audience being addressed. Must be comfortable dealing with the various levels within the customer’s organization, including Chief Executive Officer
• Provide accurate, clear, and concise guidance, knowledge, training, and documentation to clients
• Assume responsibility for ensuring that a quality job is done right the first time
• Recommend alternative processes to improve service delivery to the customer environment in a cost-effective way
• Assume additional responsibilities as required

IT Systems - IT Support Specialist

QUALIFICATIONS:

• - A minimum of 5 to 7 years' experience in system support, issue resolution, and customer relations.
• - Capability to maintain professionalism under pressure.
• - Exceptional customer service, organizational, and communication skills.
• - Highly detail-oriented.
• - Ability to work effectively within a team.

Education and/or Formal Training:

• Degree in Computer Science, or equivalent industry certifications
• MCSE preferred

Knowledge and Skills:

• Microsoft Products: Maintain and support - Windows Server 2003/2008/20XX, Active Directory, Exchange, Office 365, DNS, Windows 7, Windows 10, and experience in applying Service Packs
• Apple IOS Products, Apple ID and Apple Business Manager
• Experience with Backup and Recovery solutions

Protocols:

• Working knowledge of protocols such as TCP/IP and SNMP
• LAN technologies: Working knowledge of shared and switched Ethernet; Fast Ethernet and Gigabit Ethernet, knowledge of Cisco firewalls and routers would be a benefit
• Monitoring/Remote Support: Experience in remote monitoring of server performance and remote client support
• Strong written communication skills required for preparing appropriate documentation for requirements definition, desktop/server planning, network operating system, and evaluations/recommendations
• Strong working knowledge of Word, Excel and Visio are required
• Ability to work on assignments that are complex in nature and where considerable judgment and initiative are required in implementation and problem resolution
• Project Coordination experience is a benefit
• Ability to provide technical direction and implement customer solutions accurately, in a timely fashion, utilizing standard methodologies that satisfy customer requirements

Salary:

$60,000.00 - $80,000.00 /Year

Compensation based on experience and education and or industry certifications

Benefits:

• Competitive salary and benefits package, medical, vision and dental
• Paid Vacation & Holidays
• 401(k) Plan
• Profit Sharing Plan

If you are interested in this position, please submit resume

We are an Equal Opportunity Employer.