Shelter Monitor Lead - BVHM

Site/Program: Buena Vista Horace Mann Family Emergency Shelter (BVHM FES)

Reports to: BVHM FES Operations Manager

Compensation: $24 per hour, with medical, dental, vision, long-term disability, life insurance and pre-tax deduction for retirement, flexible spending account, commuter benefits, generous paid time off for full-time employees.

Schedule: Full-time (weekend and overnight availability mandatory)

Deadline: Positions open until filled

Agency & Program Description:

Dolores Street Community Services (DSCS) nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work on a wide range of issues from homelessness to housing to immigration to employment and provide services ranging from shelter to tenant rights outreach to residential care, from deportation defense and immigrant rights education to workforce development for day laborers and domestic workers.

The BVHM Family Emergency Shelter uses the school's gym as a family emergency shelter. The program provides shelter for up to 20 families at a time and operates during evening and overnight hours from 6:00 pm to 7:00 am. The program provides coordinated, compassionate, and high quality services to youth and families from within the school experiencing homelessness.

Position Description:

Under the supervision of the BVHM FES Program Manager and the Operations Manager, Shelter Monitors are responsible for the operation and security of the shelter site and the supervision of the shelter youth and families. We are currently seeking both full-time and part-time monitors. The shelter will operate 7 days per week, 365 days a year, and staff work one of two shifts: 5:30 p.m.1 a.m. or 1:00 a.m.7:30 a.m. between Monday-Friday and 5:30 p.m.2:30 a.m. or 2:30 a.m.10:30 a.m. on weekends. Available shifts may vary and hours may range between 18-40 hours per week.

Essential Duties and Responsibilities:

• Ensures the safety and security of shelter site and responds to emergency situations, as needed
• Provide leadership and supervision to shelter monitors, coordinating coverage needs and daily assignments
• Consistently enforces all shelter policies for staff and youth and family participants
• Understands and is able to explain shelter rules and grievance policies
• Ensure the implementation of all rules, policies, and organizational expectations
• Schedules shelter hearings
• Makes regular reports to shelter management using daily logs, forms, e-mail, and phone calls; provides pertinent shelter data to for contract and grant reports
• Reports issues requiring repairs and maintenance to Operations Manager
• Facilitates daily check-in and check-out of guests from the shelter
• Mediates and de-escalates conflicts

• Completes mandated reporter training and certification and report instances of child abuse/neglect as needed

• Remains awake and alert during assigned shifts, and ensures that other night staff are also doing so
• Provide support related to conflict and client issues, including conflict resolution and crisis intervention

• Participate in fundraising and organizing efforts as needed
• Attend organizational and departmental meetings, trainings, and activities.
• Maintain professional attitude and work ethic
• Comply with DSCS policies and procedures, and laws pertaining to the operation of DSCS
• Perform other duties as assigned

Qualifications:

• Strong commitment to serving low-income and underserved communities, with an ability to relate to and communicate with a broad range of clients and colleagues
• Commitment to social justice issues, and familiarity with DSCS' mission and organizational work
• At least 1 year of experience providing services to low-income, homeless youth and families
• Must be able to remain awake and alert for entire shift
• Written and oral communication in English is required
• Bilingual Spanish must be able to speak and write enough to provide instructions and basic communication; fluency strongly preferred
• Basic computer proficiency (MS Word, e-mail, etc.)
• High School Diploma or equivalent
• Experience working with underprivileged adults or day laborers, LGBTQ and/or immigrant communities, preferred
• Volunteer experience, customer service experience and transferable skills will be considered
• CPR/First Aid Certification within 3 months of hire
• Must obtain TB and background clearance upon hire

Dolores Street Community Services is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.