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Shelter Operations Jobs (NOW HIRING)

City Care Inc

Shelter Operations Manager

Tulsa, OK · On-site

The Shelter Operations Manager is responsible for the day-to-day operations of the shelter. This role ensures smooth shift coverage, adherence to policies, data compliance, and high standards of care.

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CITY CARE INC

Shelter Operations Manager

Tulsa, OK · On-site

The Shelter Operations Manager is responsible for the day-to-day operations of the shelter. This role ensures smooth shift coverage, adherence to policies, data compliance, and high standards of care.

City Care

Shelter Operations Manager

Tulsa, OK · On-site

$60K/yr

The Shelter Operations Manager is responsible for the day-to-day operations of the shelter. This role ensures smooth shift coverage, adherence to policies, data compliance, and high standards of care.

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How much do shelter operations jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for shelter operations in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Shelter Operations, and why are they important?

To thrive in Shelter Operations, you need strong organizational skills, crisis management abilities, and often a background in social services or emergency management. Familiarity with case management software, inventory tracking systems, and certifications like CPR or FEMA emergency response courses are commonly required. Excellent interpersonal communication, empathy, and problem-solving skills help build trust with clients and coordinate effectively with staff and volunteers. These skills ensure that shelter environments remain safe, efficient, and supportive for individuals in need.

What is the difference between Shelter Operations vs Shelter Coordinator?

AspectShelter OperationsShelter Coordinator
Primary RoleOversees overall shelter functions, logistics, and staff managementManages daily shelter activities, client intake, and case management
Required CredentialsExperience in shelter management, certifications in safety and emergency proceduresBackground in social services, case management, or related certifications
Work EnvironmentAdministrative offices, shelter facilities, logistics coordinationDirect interaction with clients, staff, and community partners
Employer & Industry UsageNonprofits, government agencies, emergency response teamsHomeless shelters, animal shelters, disaster relief organizations

While Shelter Operations focuses on managing the entire shelter system, including logistics and staff oversight, Shelter Coordinator handles daily client interactions and program implementation. Both roles require relevant experience and certifications but differ in scope and responsibilities.

What are Shelter Operations?

Shelter Operations refers to the management and coordination of facilities that provide temporary housing and support services for individuals or families in need, such as those experiencing homelessness or displacement. This role involves overseeing daily shelter functions, ensuring the safety and well-being of residents, managing staff and volunteers, and maintaining compliance with health and safety regulations. Shelter Operations professionals also coordinate resources, develop policies, and collaborate with external agencies to provide comprehensive support services.

What are some common challenges faced by professionals working in Shelter Operations, and how can they be managed?

Professionals in Shelter Operations often encounter challenges such as managing high-stress situations, coordinating resources during emergencies, and ensuring the safety and well-being of both residents and staff. Balancing administrative duties with hands-on problem-solving can be demanding, especially during periods of high occupancy or crisis response. Successful shelter operators rely on strong communication skills, teamwork, and adaptable protocols to address these challenges, ensuring smooth operations and a supportive environment for all involved.
More about Shelter Operations jobs
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Shelter Operations jobs near you
Infographic showing various Shelter Operations job openings in the United States as of July 2026, with employment types broken down into 64% Full Time, 27% Part Time, and 9% Temporary. Highlights an 100% In-person job distribution, with an average salary of $41,222 per year, or $19.8 per hour.
Shelter Operations Coordinator

Shelter Operations Coordinator

Ellen M. Gifford Cat Shelter

Boston, MA • On-site

Other

Posted 13 days ago

Job description

Are you interested in a full-time opportunity that impacts the lives of homeless cats?


Gifford Cat Shelter is seeking a hands-on Shelter Operations Coordinator to help oversee the daily operations of their free-roam, no-kill cat shelter. This role combines operations, volunteer coordination, adoptions, and direct animal care to ensure their cats receive exceptional care and their visitors, adopters, and volunteers have a positive experience.


Gifford is looking for someone who is organized, adaptable, and eager to learn. While previous animal care experience is a plus, they welcome candidates with transferable operations or customer-facing experience who are passionate about their mission and ready to jump in wherever needed.


Who Will Thrive in This Role

This role is ideal for someone who is highly organized, enjoys working with people, and isn't afraid to roll up their sleeves. They are happy to train the right candidate who is:

  • Passionate about cats and animal welfare
  • A quick learner with a strong work ethic
  • Comfortable balancing administrative responsibilities with hands-on shelter work
  • Calm, compassionate, and able to make sound decisions in a fast-paced environment
  • Excited to work alongside volunteers, staff, adopters, and community members


Candidates with backgrounds in nonprofit operations, hospitality, retail management, customer service, education, healthcare, veterinary support, or other people-focused operational roles are encouraged to apply.


Major Responsibilities

  • Assist in the management of day-to-day shelter operations
  • Support and coordinate shelter operations across adoptions, volunteer engagement, foster coordination, medical and behavioral care, facilities, fundraising, marketing, intake, technology, and inventory management
  • Perform daily cat care duties such as preparing food, feeding and providing water, cleaning and disinfecting cat areas, washing litter boxes, tools, and dishes, sweeping and mopping floors, and washing debris from walls, beds, and any other areas
  • Monitor healthy, sick, quarantined, and injured cats for unusual physical and behavioral conditions; communicate concerns to the shelter manager and act upon feedback
  • Medicate or assist in the medication of cats, as directed by the shelter’s veterinarian or shelter manager
  • Interface politely with people visiting the shelter
  • Responsible for screening adoption applicants, matching cats to potential owners, and introducing cats to the public, while providing information regarding pet-owner responsibilities, spaying, neutering, vaccinations, and adoptions, and collecting donations and adoption fees
  • Receive cats to be admitted for shelter care and properly identify and release animals to their owners, as directed by the Shelter Manager
  • Complete various records and forms such as medical sheets, logs of controlled medication dispensed, task lists
  • Restock supplies through the building, noting low inventory to management
  • Work alongside and guide volunteer activities, providing tips and knowledge, as necessary


Preferred Qualifications

  • Must have a passion for cats!
  • Several years of experience in operations, volunteer coordination, customer service, nonprofit administration, hospitality, veterinary, animal welfare, or other roles requiring strong organization, multitasking, and people management
  • Highly organized, driven and detail-oriented
  • Gifford Cat Shelter is staffed 365 days a year; ability to work one weekend day per week required
  • Must be able to lift, move, or carry cats or objects weighing up to 40 lbs.
  • Strong customer service/client-facing skills
  • Driver's License required


The mission of Gifford Cat Shelter is to provide a haven for stray, abused, and unwanted cats until they are matched with their permanent loving homes. At Gifford, cats are free to roam and play. They nap in sunny windows, get plenty of exercise, and enjoy tons of love and attention while they wait for their forever homes. A no-kill shelter, Gifford believes that all cats should have a chance to live their lives free of pain and fear. No matter their story, every Gifford cat has a future to look forward to. And until they find their new homes, they'll spend their days in bright, open environments, getting all the love they need!


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