Customer Relations Representative - State Farm Agent Team Member

Joel Mermelstein - State Farm Agent

Port Jervis, NY

$45,000 to $100,000 Yearly
Vision , Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

Benefits:

401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development

About us

We are customer-centric, engaging, professional and our goal is to have a fun, energetic environment that is an enjoyable place to work. I want to work alongside those who are equally committed to excellence and personal achievement, with tremendous career and growth potential within our office and the overall industry. We offer careers, not jobs and the best part is the only limit to your income is the effort you put into it..

Our work environment includes:

Modern office setting
Growth opportunities
Work-from-home days
On-the-job training
Company perks
Lively atmosphere

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Joel Mermelstein - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Schedule appointments, identify customer needs, and market appropriate products and services.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Manage customer communication workflow and ensure office targets are met.
Perform other duties as assigned.

QUALIFICATIONS:

Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving

BENEFITS:

401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Mileage reimbursement
Paid time off
Paid training
Parental leave
Travel reimbursement
Vision insurance
Work from home days