Client Relationship Manager

Company Description

Valor Protection is a full-service licensed security guard agency located in the Atlanta Metropolitan Area. Our mission is to provide our clients, staff, and patrons with peace of mind related to safety and security. We strive to provide tailored strategic security measures that foster, promote, and encourage a safe environment. Our goal is to protect those under our care, and we take a holistic approach to security. We hold ourselves to high standards of excellence because that's what our clients deserve.

Role Description

Client relationship management, also known as customer success management, is focused on building relationships with clients to ensure that their needs are met, they are satisfied with the services and/or products provided by the company, and any challenges are overcome. As well as maintaining relationships with existing clients and working within the boundaries of what is already offered by the employer, as a client relationship manager you may be involved in identifying new sales opportunities and making product development and sales teams aware of these. This involves researching, monitoring, and analyzing industry trends.

Valor Protection is seeking a Client Relationship Manager to join our team. This is a contract role located in the Atlanta Metropolitan Area, with flexibility for some remote work. The Client Relationship Manager will be responsible for managing client acquisition, providing customer service, and ensuring client satisfaction. This is a hybrid role that requires both in-person and remote work.

• Ensuring your existing clients are satisfied through after-sales care, as well as gaining and using feedback
• Identifying and approaching potential new companies or individuals to engage as clients
• rResearching industry trends and providing advice to colleagues about client strategy or new sales opportunities
• Giving presentations to clients about products or services
• Acting as a point of contact for complaints and escalating issues as appropriate
• Ensuring that the terms of a contract are adhered to by both your employer and clients
• Understanding and helping to meet the targets and aims of the client.
• Building long-term relationships with key clients.
• Addressing customer concerns and complaints.
• Creating sales plans to generate revenue
• Regularly checking in on clients to ensure they're satisfied with the company
• Addressing any concerns or issues a client may have and working with account managers or leadership to resolve them
• Presenting the client with a contract and setting any terms as agreed upon by both the company and client
• Researching competitors and learning how to stay ahead of the competition to recruit and keep new customers
• Collaborating closely with other departments to build strategies that ensure they satisfy clients with the company's product or service

Qualifications

• Excellent customer service and communication skills
• Strong organizational and problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite and other relevant software
• Knowledge of security industry standards and regulations
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
• Flexibility to work in-person and remotely
• Bachelor's degree in a related field or equivalent experience

In addition to the above qualifications, any experience in sales, customer service, or security is beneficial.