IP Network Technician - Night Shift

Viaero's network is growing, and we're looking to add two IP Network Technicians to our team...ones who wants to join us as we take our network to new levels of performance.

By joining our team, you can expect…

• Comprehensive benefits package which includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, free phone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave and holiday pay
• An opportunity to work with a talented team of IP and IT professionals
• Our commitment to helping you grow and advance as a professional

Overview

The IP Network Technician is responsible for supporting configuration, administration, and optimization of Viaero networks and systems to achieve high performance applications and services.

This position reports to the Director of IP Engineering and Infrastructure and will work with our Switch Techs on evening & night shifts. Please see information below regarding shift schedules.

Essential Job Functions

• Support Information Technology and Network Operations systems and networks, helping to keep performance at optimal levels.
• Help maintain the server infrastructure including hardware, software, and storage.
• Schedule and implement periodic maintenance of systems hardware and software.
• Suggest methods to improve areas of operations, processes, efficiency, and service to the various customers groups.
• May conduct research on new technologies, hardware, and products in support of system development efforts.
• Monitor and test system performance to provide performance statistics and reports for tuning and capacity planning purposes.
• Document actions taken in appropriate systems and/or on appropriate tickets.
• Provide IT and Networking Support to field forces, customers, and technical staff.
• Provide customer IT & Networking Support.
• Provide on-call support and responds to service affecting outages and emergency situations.
• Support Company through use of products and services and promotes (educates) community on products and services.
• Make decisions based on problem solving, technical knowledge, and capabilities of systems.
• Follow Company policies, procedures and all appropriate laws.
• Work independently; take pride and ownership while exhibiting a willingness to learn.
• Be willing to interpret process and go outside the box to provide solutions.
• Perform other duties as assigned.

Qualifications

• High School Diploma, GED or equivalent required. Bachelor degree in computer or electronics technology or graduate from an accredited two-year technical school with courses in Math, Basic Electronics, Networking, and/or Telecommunications is desirable.
• Willingness to work night shifts.
• High computer proficiency required. Previous telecom or ISP experience preferred.
• Strong PC and IP troubleshooting skills. Ability to program troubleshoot and/or perform system diagnostics.
• Ability to pass pre-employment checks, including drug screen (THC is a “fail”), motor vehicle record and criminal background checks.