Night Auditor/Front Desk Hospitality

A 4 Star hotel in Torrance is looking for night auditor/front desk person.

MUST HAVE HOTEL EXPERIENCE PLEASE.

(2-night audit shift and 3-day time Front Desk shifts) – Must have experience. Pays $22 when working nights and $20 when working daytime FD.

Maintain high quality of guest service by accommodating guest request and concerns as they arise throughout the shift. To provide support to all Front office functions, must be knowledgeable of Opera, Reservations and Concierge. Ensure that all end-of-day activities have been successfully executed by employees in all departments.

This is a contract to hire a position with target salary $20-$22 an hour.

Essential Duties:

· Adhere and procedures to maintain the level of service in all phases of the front office.

· Demonstrate professionalism and teamwork.

· Complete shift checklist.

· Demonstrate knowledge of operations for hotel outlets, tenants, and daily functions.

· Know the hotel’s unique features being “Hybrid” and products and services.

· Answer the phone calls within 3 rings. Transfer the callers to the guest rooms. Assist the callers with inquiries.

· Greet guests using names, smile, and make eye contact.

· Check in and out in a timely manner.

· Communicate effectively with all departments.

· Ensure that all guest expectations are met. Follow up with any guest concerns.

· Escort the guests when necessary.

· Create reservations.

· Post charges, compute bill, collect payments and makes changes when necessary.

· Print reports and take care of distribution to appropriate departments.

· Maintain cashier bank without overage or shortage.

· Write incident reports immediately.

· Balance the accounts from day shift.

· Scheduling wake-up calls

· Ensure that all end-of-day activities have been successfully executed by employees in all departments.

Requirements:

· Detailed oriented and teamwork oriented. The ability to multi-task is required.

· Must be able to speak English.

· Previous HOTEL front desk experience REQUIRED.

· Must be willing to work a split shift & holidays included.

For consideration, please apply online at http://www.expresspros.com/torranceca/ or schedule and appointment by calling 310.923.7580. No fee to find you a job.

****APPLY: http://www.expresspros.com/torranceca/ ****

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Express Employment Professionals Torrance is your local resource for your employment search. We offer a variety of positions including Industrial, Manufacturing, Clerical and Administrative. Our positions vary from temporary, long term, and evaluation hire. We look forward to matching you to a position that fits your experience and thank you for your interest in Express Employment Professionals Torrance.

Express Employment Professionals * 22805 Hawthorne Blvd. * Torrance, CA 90505 * 310.923.7580 *

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance