Operations Coordinator

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.

HOW YOU’LL WORK

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment - in person in exciting offices and virtually with leading technology. Working together across markets, teams, and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.

PERKS

• After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.
• You also get 2 weeks a year where you can work from anywhere in the world, your choice.
• To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.
• Giving back - we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.

POSITION SUMMARY

This role will support the Operations and Admin teams. They will help to manage both TM/TD and trip-specific data on internal platforms, and will manage and oversee inventory for tour supplies. They will partner with the various TTC brands on collateral updates, liaise with third party ground operators to ensure continuity of branding and trip supplies, and will also liaise with internal TTC departments for additional support to the on road teams.

Key Responsibilities

• Maintain Salesforce database & updates to TOPS – as it pertains to suppliers, TMs/TDs and trip documentation (including pre-trip info)
• Work closely with the Operations and Contiki Yield Team to confirm last minute trip requests in a timely manner
• Respond to incoming supplier emails to shared mailbox in a timely manner
• Responsible for distribution of Trip documents to Ground Handlers and suppliers as required.
• Work with Operations team to ensure pre-season tasks are complete and trip preparations are coordinated
• Track and administer company iPads to Trip Managers
• Generate last minute trip cancellation report and notify operations team members
• Organize internal flight segments under supervision from the Operations Manager
• Process Hotel Requests (pre/post nights) from sales regions (DAR)
• Scan and upload insurance certificates and maintain files
• Build and submit Air department and/or airlines passenger lists for internal air block
• Allocate TMs/TDs to assigned trip series in Tropics
• Book excursions for travelers booked on Explorer packages
• TM and internal flight cost tracking
• Support the team out on the road: proactively respond and assist with password resets and other requests in a timely manner, manage contact information and preferences.
• Oversee all trip materials for various TTC brands and Key Account brands, and our partners in North America, Central and South America. Correspond with our global marketing teams to understand branding requirements and changes for each operating season.
• Organize, assemble, and ship all Travel Director and Trip Manager supply boxes for timely delivery on each departure operated within North America, and maintain logs of supplies shipped. Work closely with the Operations Managers to anticipate needs of the team and ensure all supply needs are met prior to and during trips.
• Various projects as assigned

Competencies

• MS Office/Office 360 (word, excel, power point ,TEAMS, Sharepoint, Onedrive and Outlook)
• Ability to navigate social media platforms and tablet/iPads highly regarded
• Must be a team player with a positive attitude, have excellent verbal and written communication skills, maintain a customer-service-centric outlook, be attentive and responsive to inquiries, and be proactive in problem solving.
• Vision correctable to 20/20 with reasonable accommodation required.
• Able to lift 20 lbs with reasonable accommodation preferred
• Must be able to prioritize and juggle multiple tasks, meet deadlines, follow up to inquiries as needed and in a timely manner, work under-pressure and work diligently with a sense of urgency. Must be reliable and dependable. Must be impeccably organized and possess strong attention to detail.

Experience

• Office administration or support role experience required
• Previous travel administration experience preferred but general admin experience is acceptable

Travel & Other Requirements

• Agreed days in the Cypress Office required

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.

The Travel Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.