Patient Access Rep

1. Education: High School graduate or equivalent. Medical terminology preferred. A PAS Rep must become certified in all Patient Access Services functions within 1 year of their date of hire.

2. Training and Experience: Must be able to accurately type 25-30 words per minute and pass a clerical examination. After training, must pass internal examinations to demonstrate mastery of Patient Access Services computer applications. Previous experience in hospital admissions, business office and/or physician’s office preferred.

3. Job Knowledge: After training, must pass internal certification examinations to demonstrate understanding of Patient Access Services Department’s overall competencies.

4. Safety Sensitive: NO
In the interest of protecting the health and safety of all patients, associates, and guests, Unity Health has classified some positions as “safety sensitive.” A “safety sensitive” position is any job position in which impaired performance could result in harm to the health and/or safety of self or others. Any associate that is actively engaged in the use of medical marijuana, even if in possession of a valid medical marijuana card, will be excluded from employment in a “safety sensitive” position.

DESCRIPTION:

The Patient Access Representative (Rep) is the fully cross-functional level of the Patient Access Services (PAS) career path. The PAS Rep performs all Patient Access Services functions as outlined below.

The PAS Rep performs all outpatient and inpatient registration functions including hospital cashiering and insurance verification. Ensures that patients meet financial requirements. Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service. Provides excellent patient focused customer service.

The PAS Rep is highly skilled and works at a fully cross-functional level in all functional areas for PAS Representatives which may include but are not limited to:
• Customer Service/Information Desk
• Up-Front Collections/Cashier
• Emergency Department Registration
• Outpatient Registration • Outpatient Surgery, Special Procedure,
& Cath Lab Registration
• Inpatient & Observation Registration
• Insurance Verification
• Bed Control
Physical Effort: Sitting 3-4 hours; standing 3-4 hours; walking 3-4 hours. Moderate lifting of 20-25 pounds, 1-10 times per day. Moderate bending, squatting and kneeling. Frequent fine motor movement with both hands. Manual dexterity to utilize computer. Good visual and hearing discrimination. Moderate lack of control over pace of work and high level of interaction with patients and employees throughout the work day.

Mental Effort: To be successful in this position, the individual must demonstrate:

a. Strong verbal and written communication skills
b. Detail Orientation
c. Good deductive reasoning
d. Good with public; empathy for patients
e. Collaborates with others; strong team builder
f. Accepts authority and follows instructions well