Resort Security Team Member

Accountable to: Director of Safety and Security

Position Summary

As Resort Security, you will work with the security team to create a safe environment for the entire resort. While carrying out the job duties listed below, you will contribute to our continued business success by providing unsurpassed guest service, personal and professional dedication to represent, support, and protect the Rod ‘N’ Reel Resort brand.

Key Accountabilities

• Adherence to Rod ‘N’ Reel Resort quality standards, operating systems/procedures & safety regulations/requirements.
• Promote a safe and healthy work environment and superior guest experience.
• Represent, support, and protect the Rod ‘N’ Reel Resort brand.

Core Responsibilities

• Regularly patrol the entire resort, to include the parking garage, hotel lobby, corridors, and halls, restaurants, gaming, and common areas, enforcing safety and security measures.
• Consult with management, interview guests, associates, and others to detect infringements, disturbances, complaints, theft, vandalism, etc.
• Patrol public areas to detect fires, unsafe conditions, and damaged or inoperative safety equipment. Report findings to appropriate party.
• Warn or eject troublemakers and caution careless persons.
• Obtain assistance for accident victims and file accident reports with the insurance company. All reports must be filed as soon as injured has been attended to.
• Notify staff about presence of persons with questionable reputations.
• Assist management and enforcement officers in emergency situations.
• Enter and check rooms of guests suspected of nonpayment of bill to confirm suspicions and remove remaining personal property.
• Establish and supervise operational procedures for activities such as fire prevention and fighting, traffic control, guarding and patrolling physical property, orienting, and monitoring personnel involved with classified information, and investigation of accidents and criminal acts.
• Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Safely transporting passengers in a safe, courteous, and reliable manner throughout the service area
• Assist management with safety training when requested.

Qualifications

• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have a knowledge of mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• Ability to timely obtain any required licenses or certificates.
• CPR training required, and first aid training required.
• Ability to report information accurately, factually, and objectively to appropriate parties in a timely manner.
• Ability to scrupulously follow all Resort policies and procedures.
• Attend required meetings.

Physical Requirements

• The team member is required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 25 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.