Service Technician I

Description:

The Service Technician I provides needed repairs to RbA products completing tasks in accordance with company values, and strategic direction from the Operations Manager. The role of the Service Technician I is to support and collaborate with the Operations department in continuous improvement regarding the timely completion of service projects. This position provides superior customer service on RbA products.

Responsibilities:

This position is responsible for the following:

• Effectively prepares the job site for set up and tear down
• Analyze customer situations, determine corrective action to be taken, communicate recommendations to the service department and complete the repair.
• Engage with customers in a respectful manner, giving the customer the information and explanations that are
• helpful in understanding the situation and corrective action needed. Remain focused on customer’s issues and concerns, responding to requests in a thorough and timely manner.
• Complete assigned work schedules and work orders; set priorities and complete appointments with customers.
• Dependable and punctual in meeting commitments to co-workers and customers.
• Complete and submit required paperwork that is neat, accurate, and thorough; ensure that all paperwork is completed in a timely manner.
• Work in a highly collaborative environment keeping all team members informed as needed, of customer interactions and actions taken.
• Follow established Renewal by Anderson processes, making recommendations for process improvement. Keep current on RbA product and installation process.
• Keep the service area neat and organized. Inventory service stock area of warehouse; request material replenishment as needed. Provide detailed information to the Production Manager.
• Performs any other related, unrelated, unassigned, unspecified, out of the ordinary or special duties that may be assigned

To drive an RBA or personal vehicle employees are required to hold a driver’s license and current auto insurance as required by law, be an approved driver by RBA's insurance, and provide copies to the Human Resource department

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent combination of education and experience
• Proven mechanical skills and ability
• Work experience with basic construction techniques; good knowledge of basic construction and building material; knowledge of the terminology of the industry.
• Be able to problem solve while on site during service calls.
• Must demonstrate excellent time management skills
• Demonstrated interpersonal communication skills; strong listening skills to deliver customer focused solutions.

IDEAL CULTURE FIT

A positive outlook and a pleasure to work with. A mature, team-player that thrives in a collaborative and supportive environment- No drama. Approach any challenge with a can-do attitude and take a creative approach to accomplishing tasks. Think critically and maintain an easy-going, friendly demeanor. Be authentic, do good work, and promote a healthy, balanced workplace.

IDEAL WORK ETHIC

Show up and show out. We go above and beyond simply putting in the hours by applying ourselves and constantly striving for improvement. Be a game-changer and ask yourself, “How can we do this better?” Think creatively and let our culture of innovation encourage you to bring your ideas to the table.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to bend, stoop, reach, and carry. Specific vision abilities required by this job include close and distance vision. Communication requirements include verbal speech and written communication.

Disclaimer

Renewal by Andersen of Sacramento does not solicit current or recent employees or contractors of other Renewal by Andersen (RbA) entities within one (1) year from the date their relationship was terminated, regardless of corporate or affiliate ownership status. If an applicant’s relationship with Renewal by Andersen was terminated less than one (1) year prior to the date of application or if the candidate is interested in transferring active employment from one RbA to our Sacramento territory, the candidate must disclose their status. Upon disclosure, their current or former General Manager or equivalent will be notified for clearance prior to moving forward in the applicant screening process.

Renewal by Andersen (RbA) is a nation-wide leader in the window and door industry offering premium, custom-built products to homeowners. As the only full-service retailer of our exclusive, American-made windows & doors in our area, we take great pride and ownership in the legacy of our brand and our local reputation. Our core values include community, service, excellence, alignment, & integrity, and we are looking to hire those who align with these elements of our culture. We provide stable opportunities for professional growth and offer exciting and rewarding challenges which we know will help take your career to the next level. Join our team and become a part of the Andersen legacy we are building together.