Cloud Services Specialist

Do you have what it takes to go to 11?

GroupEleven is a growing Information Technology consulting company that solves problems for small- to medium-sized businesses in and around Central Ohio. We build long-term relationships with our clients, partners, and each other. We earn client trust and loyalty through communication and transparency in all that we do. Clients recommend us for our simple, direct problem-solving and realistic recommendations of solutions that are tailored to fit their precise needs.

Cloud Services Specialist

A Cloud Services Specialist is a self-starter, delivering technical support and superior client service. Your role is an equally balanced blend of technology and client service. An excellent Cloud Services Specialist must have elevated technical knowledge and be able to communicate effectively to understand the problem and explain its solution to all levels of an organization.

Responsibilities

• Configure and maintain the Microsoft 365 tenant, application portfolio, and client-side technologies.
• Assist with the administration of licenses, user roles, and permissions.
• Lead the periodic review of user access to O365 applications and file repositories, including OneDrive and SharePoint.
• Administer Microsoft 365 Defender settings, including data loss prevention and spam filtering tools.
• Create and publish management reporting including, but not limited to O365 usage, e-mail security metrics, and mobile device usage.
• Enhance e-mail security using supplemental solutions such as IESS (Integrated Email Security Solutions) and CESS (Cloud Email Security Supplements).
• Administration of Mobile Device Management (MDM) and Mobile Application Management (MAM) technologies. Work with users to ensure an optimal and secure user experience.
• Provide technical support for Teams Rooms, Zoom Rooms, and other conference room technologies.
• Diagnose errors or technical problems and determine proper solutions. Comprehend client requirements and make appropriate recommendations.
• Build positive relationships with clients, exceeding client expectations regarding timeliness and communications.
• Efficiently organize and prioritize schedule.
• Participate in rotating after-hours on-call schedule from 5 PM – 8 AM and weekends.

Qualifications

• 3-5 years of Microsoft 365 administration, including Exchange Online, SharePoint, OneDrive, Teams, InTune, and other Office 365 applications.
• Proficiency with SharePoint Online
• Strong working knowledge of Teams administration
• Proven ability to form relationships with business partners, understand their needs, and take action to deliver solutions.
• Excellent planning and organization skills with the ability to manage multiple tasks, meet deadlines, and react to changing priorities.
• Excellent collaboration and communication skills, both written and verbal; ability to communicate complex technical concepts in simple terms.
• Preferred experience with Microsoft Defender and e-mail security solutions
• Microsoft Certifications and licensing comprehension are a plus

Why should you join our team?

• We’re only moderately nerdy. A shuffleboard table, telephone booth, and tacos – what more could you ask for?
• Daily engagement with a group of like-minded IT professionals to collaboratively solve problems.
• We have the best clients! Working with a wide variety of clients and industries keeps every day interesting.
• Medical, Dental, and Vision Insurance.
• Mileage, Cell Phone, Internet Reimbursement.
• Opportunity for Profit Sharing Bonuses.
• 401K with Company Match.
• Paid Time Off.
• Development & Certification Opportunities.

This is a salaried position onsite at our Westerville office, with travel to client locations in and around Central Ohio. 

Must be authorized to work in the US permanently.

Local residency required. 

Successful background check required for employment.

GroupEleven is an equal opportunity employer. 

Employment with GroupEleven is at-will.