Operations Manager

Our MissionWe form communities of American peacemakers across lines of difference, and equip them to help reconcile seemingly intractable conflicts at home and abroad.

Telos is a nonprofit whose mission is to form communities of peacemakers to promote mutual flourishing across lines of difference at home and abroad. Committed to unleashing the agency of diverse groups of engaged and impactful citizen-advocates, we believe that everyone has a role to play in creating a more equitable and sustainable world. We have innovated a unique model of conflict transformation that brings cohorts of leaders and their communities through immersive, transformative experiences and then equips them to be lifelong peacemakers—inspiring and shaping tangible impact on supposedly intractable issues. We are seeking an Operations Manager to provide support across our programs.

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About the role

The Operations Manager at Telos will be responsible for providing operational support in the areas of project management, contract negotiation, systems optimization, internal Communication, human resources and data management by developing, executing, and maintaining systems and processes that allow people to interact and experience connection and hospitality. This includes managing logistical partnerships on the ground in the areas we work, creating relevant & timely reports for leadership, and providing operations project management. 

The Operations Manager will have strong organizational, interpersonal, and systematizing skills. This position will be able to successfully oversee and manage multiple projects at once, and keep the Telos team updated with information on tools, systems, and ideas for improving overall operational excellence.

What you bring to the table

This is an opportunity for a motivated, people-oriented, and detail-driven candidate. The Operations Manager will step into a small organization at a key inflection point in its growth. With a proven model, unparalleled network, and lots of ambition, they will enjoy the unique opportunity of joining a visionary team to help scale Telos’ impact.

The ideal candidate for this position will not be dismayed by complexity and controversy. Our change theory works, but it is not simple, and requires a commitment to addressing both immediate issues while “playing a long game.” It also requires a willingness to embrace the vigorous pursuit of justice—oriented toward healing and with the aim of the flourishing of all. Our team is based in various geographies and, like our core network of more than 1,500 American leaders, is diverse in background and ideology. Therefore, an appreciation and love for people from diverse political, faith, and social backgrounds will be critical in driving success in this role.

As an equal-opportunity employer, Telos recognizes the power of a diverse community and strongly encourages applications from individuals with varied experiences, perspectives, and backgrounds.

Responsibility

Percentage of Time

Customer Journey Innovation: Navigate our trip champions (customers) through the customer journey, ensuring operational success. Intake, follow-up, scheduling, contracting, planning, invoicing, and program monitoring and evaluation systems. 40%

Managing Organizational Finances: reconciling accounts, invoicing, donor management, data management, Salesforce, PushPay, communicating financial updates to leadership, and grant report writing 40%

Provide Operations-specific project-centered support such as maintaining effective systems, providing operational support to the organization, and creating new systems for greater efficiency.  20%

Requirements

Competencies 

• Customer Focus: Dedicated to meeting the expectations of various staff and travel partners, gathering first-hand information, gaining trust, and acting with customers in mind. 
• Planning & Organizing: Can marshal resources to get things done, use resources effectively and efficiently, and arrange information and files in a useful manner. 

• Priority Setting: Eliminates roadblocks, creates focus, and can quickly sense what will help or hinder accomplishing a goal. 

• Process Management: Good at figuring out processes necessary to get things done, knows what to measure and how to measure it, can simplify complex problems, and knows how to organize people and activities. 

• Problem-solving: Can see hidden problems, is excellent at honest analysis, looks beyond the obvious, doesn’t stop at the first answer, and probes all fruitful sources for answers.  

Logistical details

• Reports to COO
• Full-Time
• Salaried
• Location: Washington, DC