Service Support Analyst- Junior
Serigor Inc.
Raleigh, NC
Service Support Analyst- Junior
Serigor Inc.
Raleigh, NC
- Contractor
Job Description
Company Info
Job Description
Job Title: Service Support Analyst- Junior (Hybrid)
Location: Charlotte, NC
Duration: 12+ Months
Job Description:
The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.
Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
Skills:
SkillRequired / DesiredAmountof ExperienceExperience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and opsRequired2YearsProvide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)Required2YearsDevelop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management DatabaseRequired2YearsPrevious experience providing IT support by phone/email.Required2Years
Location: Charlotte, NC
Duration: 12+ Months
Job Description:
The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.
- Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
- Perform First Contact Resolution (FCR)
- Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
- Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
- Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
Skills:
SkillRequired / DesiredAmountof ExperienceExperience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and opsRequired2YearsProvide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)Required2YearsDevelop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management DatabaseRequired2YearsPrevious experience providing IT support by phone/email.Required2Years
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