Remote Customer Service Representative

Synergistic Staffing Inc

New York, NY

$65,000 Yearly
Medical , Paid Time Off , Retirement
Other

Remote Customer Service Representative

Job Overview

We are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to policyholders. You will be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. Insurance industry experience is a plus but not necessary.

Responsibilities

Serve as the primary contact for policyholders, addressing inquiries, resolving issues, and providing information on insurance products and services.
Assist customers with policy changes, updates, and renewals, ensuring accuracy and compliance with company guidelines.
Guide customers through the claims process, including initiating claims, collecting necessary information, and facilitating communication between clients and claims adjusters.
Educate customers on policy coverage, terms, and conditions, helping them make informed decisions about their insurance needs.
Maintain accurate records of customer interactions, transactions, and inquiries in CRM system.

Requirements

Excellent verbal and written communication skills.
A passion for delivering exceptional service and a genuine desire to help customers.
Proven ability to resolve customer issues promptly and effectively.
Strong organizational skills and meticulous attention to detail.
Basic understanding of insurance products and terminology is a plus but not necessary.
Comfortable using CRM software, Microsoft Office Suite, and other relevant customer service tools.

Benefits