Community Association Manager - Team Supervisor

Hours:

• Hours necessary to accomplish the job are generally 45 hours a week and on occasion could be greater. Night meetings will occur five to ten times a month, but presence also needed in the office during normal working hours (8am-5pm) for client calls and to perform required duties.

Prerequisites:

• Must have valid CDL with no significant violations ( DUI, reckless driving, excessive accidents, etc)
• Verified annually by California Pull Program
• Valid auto insurance
• Ability to drive vehicle to Association locations for inspections, meetings and site visits (reimbursements paid bi weekly)
• Demonstrated use of MS Office and data base programs
• Good Communications skills
• Ability to work through stressful situations and priorities
• Strong proven ability to perform role of Association Manager
• Ability to prioritize on the go
• Strong knowledge of laws and practices pertaining to California’s CID Industry
• Proven ability to work with minimal to no supervision
• Demonstrated Leadership Abilities

Primary Objective:

• Management Team Supervisor’s main role is to manage a team of 3-4 Community Association Mangers and 1 Assistant Manager with a portfolio of approximately 40 Associations.
• Direct, assist and help guide Board of Directors to assure they are following state laws, CC&Rs governing their communities and performing their fiduciary duties as officers of the Association
• Develop managers to be efficient through daily oversight of management functions and tasks.
• Ensure management team members are compliant with company policies regarding timelines set by, Regional manager, Management Division VP and company owners.
• Drive efficiencies that both improve Association operation and bottom line but also drive the same benefits within The Helsing Group.
• Be role model to all employees to help set high standards in performance and expectation.
• Increase efficiency and effectiveness of communication and collaboration between the management division and other internal business units.

Main Contacts:

• Management Team Members, Board of Director's, Developers, Vendors, and Support Peers. Also vendor contract personnel, industry peers, and Company Executives.

Main Responsibilities:

• Manage day to day work flow of tasks, company objectives and communication for the management team.
• Provide review of board packets, association communications, meeting minutes, election materials, compliance communications, etc. prepared by managers.
• Keep the highest levels of Customer Service and focus in your day to day work ethic
• Create work orders and direct vendors to perform required work
• Develop new processes for Company use and improve old processes for higher efficiency.
• Keep Association files up to date and organized and ensure management team members also are doing so.
• Analyze complex financial statements, tracking and projections.
• Assist in preparation, review, and analysis of annual Budgets for all Associations within management team prior to Director review.
• Promote compliance among management team with company policies through example and oversight, ensuring proper deadlines are met and all appropriate daily functions are being completed.
• Have working knowledge of all major projects, challenges, and personalities of the entire team portfolio and promote communication amongst team members to ensure that knowledge is shared and known by all.
• Build and maintain strong relationships with Boards and Developers
• Perform site inspections and phase turn oversee
• Assist all areas of the Company with help, expertise and process improvement
• Prepare for complex board meetings, building Board packages, developing solutions, collecting information and files.
• Mentor team members and run meetings as needed.
• Assist in negotiation of vendor contracts to drive high results at the lowest cost to the Association.
• Perform high level governing document analysis.
• Self-sufficient rate at 90% - 100%
• Use good judgment and common sense
• Do various tasks as required and requested

Measurements:

• Demonstrated abilities of main job responsibilities
• Strong contribution of process and leadership goals
• Demonstrated strong leadership and higher level thinking abilities.
• Ability to prioritize and perform all functions within the job description & responsibilities at Community Association Manager level exceptionally.
• Board of Director Feedback forms
• Director, President, management and coworker feedback
• Self-sufficient rate at 90%-100%
• Uses good judgment and common sense
• Seeks advice when appropriate
• Respected by clients for integrity, competence, and professionalism