PD/Collision Claims Adjuster

Job Summary:
The PD/Collision Claims Adjuster is responsible for adjustment and independent decision making of a range of both standard and complex claims within their respective department. Dealing with various stakeholders on claims issues when appropriate, while effectively working with customers in the adjustment of claims in line with company strategy and regulatory and legal compliance.

• Conducts thorough investigation of all assigned claims by analyzing information and evidence with maximum accuracy and efficiency from all relevant parties.
• To use concepts, theories, and ideas at a strategic level to adjust claims to conclusion.
• Apply reason to policy terms to negotiate, justify and settle assigned claims.
• Successfully facilitate the resolution of claims investigations in line with company strategies.
• Contribute methods to prevent and recognize fraud and the ability to create solutions to help alleviate same.
• Manage claims in accordance with company policy and procedures.
• Actively seek feedback from customers to improve customer service.
• Proactively identify trends and issues which affect customers and bring those ideas to management.
• Above-average written skillset which includes writing complex correspondences.

• Make judgement decisions and tailor existing practices to new and emerging situations.
• To make effective decisions when dealing with complex technical claims scenarios.
• To provide recommendations for claims decision to team members and management.
• Apply concepts, theories and ideas at a strategic level and make complex decisions.

Education Requirements:

• High School Diploma or GED equivalent required.
• A bachelor’s degree from an accredited four-year college or university is a plus.

Experience Requirements:

• Minimum of 1+ years of claims handling experience (i.e. auto liability damage, collision and/or property damage liability required.
• Industry designations are a plus, but not required.
• Excellent written, oral, interpersonal, and negotiation communication skills, as well as a strong customer service orientation.
• Highly organized working style with an ability to manage time and caseload and strong attention to detail, with commitment to meeting individual and team goals.
• Strong customer service skills.
• Technical proficiency with computers, standard business, and insurance software (to include working knowledge of Google suite products), use and navigation of internet and cloud-based applications, and an ability to navigate and utilize multiple systems concurrently is required; applicant may be submitted to a test on the same.

Salary compensation commensurate with experience.

Schedule: Full-time, hybrid based out of our offices in either Detroit, MI or Princeton, NJ; typically performs a daytime schedule, some evening or weekend work may be required on occasion. Flexible scheduling, within CURE business hours, possible.

Physical Actions/Environment: Working conditions are typical of an office environment. Required job duties consist prompt and regular attendance, ability to frequently move about the office to coordinate work with others; standing, sitting, and typing for extended periods; and lifting and/or carrying up to 5 lbs. Ability to frequently communicate with others in-person, on the phone/virtually, and in writing Ability to read, understand, process, and evaluate large amounts of technical information and make related, informed decisions.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.