Customer Service Representative - WFH Arizona

MTM is looking for Customer Service Representatives to join our team.

Location: Remote Arizona

Hourly Rate: $16.00

The Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM).  The Customer Service Representative will handle a variety of tasks which will increase in complexity as the Customer Service Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. 

What will your job look like?:

• Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels
• Provide top-quality customer service experience to a diverse customer population
• Schedule trips in the most cost-effective manner
• Meet job-specific key performance indicators and goals
• Respond to all inquiries in a timely and professional manner
• Recognize, handle, and refer to situations of an emergent nature
• Respond to and document customer complaints
• Provide support on special projects as needed
• Some contact center locations may require face-to-face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs. As skills progress, may be selected to perform in a team lead role to support the Supervisor and team when needed

All you need is:

• Must reside in the State of Arizona
• Must be 18 years of age or older
• High School Diploma or GED
• 1 year of Call Center experience
• 6 months Customer Service experience
• Basic typing/computer experience with excellent navigational skills
• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited
• A quiet space within the home free of distractions to take in-coming calls

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Even better if you have:

• Acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures, and MTM’s Transportation Provider Network
• Adhere to all established MTM and Employee Handbook guidelines
• Knowledge of Microsoft Outlook, Word, and Excel
• Strong and effective communication skills
• Ability to maintain a high level of confidentiality
• Ability to multi-task accurately
• Demonstrate effective problem-solving skills
• Maintain a positive & professional attitude

The culture and benefits of working for MTM:

We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team. Together, we will push to achieve our vision of communities without barriers—for all races.

What’s in it for you:

• Pay on Demand
• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Flexible Scheduling
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Birthday Holiday
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture at (636) 561-5686 or talent@mtm-inc.net.