Program Manager

POSITION TITLE:        Program Manager

REPORTS TO:             Director, Homeless Services

FLSA STATUS:            Exempt

TIME COMMITMENT:  Full-time, 40+ hours a week, schedule varies based on program needs.  

SALARY:                      $72,000 – 75,000 annually

BENEFITS:                  Catholic Charities offers a full line of benefits options for Medical, dental, and

                                      vision. Prescription drugs, life insurance, pension, 403(b)

To apply for this position you need to complete this Application

POSITION SUMMARY: 

The Program Manager provides strong, decisive management of Rachel’s Women’s Center and Rachel’s Night Shelter. This team member ensures all services are provided in a trauma-informed manner consistent with low-barrier practices. Responsibilities include training, coaching, and supervising team members and ensuring services are provided in a manner that supports positive outcomes for the people we serve. The Program Manager oversees all aspects of routine program operations, data collection, and contract compliance (with support from the Catholic Charities Compliance Coordinator), ensures building maintenance is performed promptly, monitors expenses, and demonstrates responsible stewardship of resources.

ESSENTIAL FUNCTIONS:

• Supervises, trains and coaches team members serving Rachel’s Women’s Center participants and Rachel’s Night Shelter residents. Meets individually with each team member at least once every two weeks.
• Schedules and facilitates regular staff team meetings and case review meetings at least every other week. Monitors RWC behavioral health caseloads, assists team members with problem solving, prioritizing participants’ needs, and connecting them with the appropriate level of care.
• Identifies common challenges facing participants and recommends modifications to existing service delivery systems to address those challenges.
• Works collaboratively with the Compliance and Operations Coordinator to verify the accuracy and completeness of data collected and case notes.
• Prepares monthly internal reports and reports for funders with sufficient time for review by the Director; ensures reports are completed accurately and on time.

• Develops and monitors program budgets, reviews expenses against approved budgets.

• Maintains positive, productive working relationships with community partners serving people experiencing homelessness and those providing behavioral health and primary care services.
• Reviews and approves employee time clock hours. Verifies that time trackers match time clock and that time is accurately recorded by funding source.
• Addresses building repair needs promptly; prioritizes repairs that present safety risks or interfere with basic program operations.
• Coordinates volunteer enrollment with Catholic Charities’ Outreach and Communications team members, orients, schedules and matches volunteers’ skills and abilities with program needs.
• Performs supervisory responsibilities in accordance with Catholic Charities policies and applicable laws. Responsibilities include interviewing, training, and coaching team members; planning, scheduling, and assigning work; appraising performance and recognizing exceptional performance. Promptly addresses performance concerns and conflicts between team members. Shadows each team member for a full shift at least once every three months.
• Investigates and resolves concerns and/or complaints expressed by participants in writing or verbally and gathers information from multiple sources before making decisions.
• Other duties as assigned.

QUALIFICATIONS, EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Bachelor’s Degree in social services, or related field or 3-5 years’ experience in social services, at least 1 year of which is in a shelter setting.
• Must have at least 2 years of experience serving people experiencing homelessness, be familiar with basic recovery concepts, and have at least two years of experience working directly with co-occurring substance use and mental health disorders.
• Minimum two years’ program management, contract management, and supervision experience in a social service setting.
• Experience implementing trauma-informed approaches to service delivery and working in low-barrier programs. Solid working understanding of and demonstrated ability to apply trauma-informed principles to complex, unpredictable situations.
• Strong case management and motivational interviewing skills.
• Ability to read and interpret documents such as policies, safety rules, operating instructions, and procedure manuals. Demonstrates familiarity with California wage and hour laws and overtime guidelines.
• Strong writing skills and the ability to draft policies and procedures, and write reports, stories, and correspondence clearly and concisely. Speaks effectively before groups and can clearly describe program services and train team members on basic concepts essential for service delivery.
• Ability to work effectively with others as part of a team and independently.
• Must have strong computer skills and the ability to become proficient with Microsoft Office applications, Word, Excel, PowerPoint, Outlook, and database software including Clarity.
• Knowledge of ASAM criteria or possess the willingness and ability to complete ASAM training.
• Bilingual Spanish speaking preferred but not required.

certificates, licenses, and registrations:

• Valid California Driver’s License and automobile insurance in compliance with Agency requirements
• Successful completion of DOJ/FBI Live Scan.
• Current CPR and First Aid training or the ability to complete training.
• TB Screening

PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to stand, walk; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision.

Must be able to travel to various locations within Imperial and San Diego Counties.

WORK ENVIRONMENT:  The noise level in the work environment is usually moderate.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability