SEG SYSTEMS - NETSUITE ADMINISTRATOR

SEG Systems® knows retail. Whether there is a need for frames and lightboxes, retail displays or custom retail solutions, we are a trusted partner and strive to make the impossible possible. Our goal is to deliver the ultimate customer experience by being on brand, on budget and on time. We are located outside of Charlotte, NC and are a part of the Orbus Visual Communications® Group of brands. Orbus Visual Communications® Group is committed to the highest level of quality which is illustrated by our many awards, accolated and certificates. We are the leading innovator of impactful visual solutions with facilities located across North America.

If you want to have a hands-on highly impactful role, we want you to join our team as a NetSuite Administrator. This is a full-time position based in in our office in Charlotte, NC.

Primary Function:

The NetSuite Administrator will provide hands-on expertise for SEG System’s ERP (Oracle’s NetSuite) and will lead solutions design, analysis, administration, delivery and support. The role will work with all levels of management and process owners (Finance, Sales, Customer Service, Warehouse, Production, Graphics, Marketing, Quality) to manage operational aspects of NetSuite with a focus on system configuration, administration, standardization, development, data integration, data quality and technical issue resolution. Translating business requirements into technical terms to achieve business objectives; change management; and data governance will be a dominant part of the role. The role will also be required to handle some simple helpdesk needs and or direct them to SEG’s MSP.

Responsibilities and Duties

• Partners with cross-functional business process owners to elicit functional and non-functional requirements and potential streamlining opportunities.
• Reviews, analyses, debugs and modifies certain elements of the ERP for better usability.

• Provides ERP functional, configuration and development expertise for Finance, Sales, Inventory Management and MRP functions.
• Assist the business with validating results through testing including integration and user acceptance testing.
• Develop and maintain up-to-date technical, functional and process documentation.
• Responsible for troubleshooting and resolving level 1 and level 2 support in a timely manner via IT help-desk system.
• Work with end users to provide best practices and tips on ERP usage including training, when required.
• Perform and own regular test and production environment refreshes and other data refresh activities.

• Design and generate reports that support better decision-making cross-functionally.
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Qualifications and Required Skills

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• 3+ years relevant experience as a functional consultant for Oracle’s NetSuite.
• Minimum 2 year of Oracle’s NetSuite development experience.

• Demonstrated full-life cycle ERP experience (Oracle NetSuite).

Physical Requirements of the Job

• Office environment; must be able to perform frequent repetitive tasks, and be able to sit or stand at and operate a computer for up to 80% of the day.
• Cognitive skills such as thinking, reasoning, understanding, learning and remembering are required 100 % of the day.

Key Attributes for Success

• Excellent analytical and problem-solving skills and the ability to multi-task in a fast-paced environment.
• High degree of attention to details.
• High energy level to learn new skills and be proactive in applying them.
• Ability to establish credibility and be decisive and able to recognize and support the organization's preferences and priorities.
• Excellent communication skills verbally and in writing.