Entry-Level Administrative Assistant

Paramount Staffing LLC

Englewood, CO

Expired: 27 days ago Applications are no longer accepted.

$20 Hourly
Full-Time

Job Description

Paramount is seeking experienced administrative professionals to provide top-notch support to our valued client in this Administrative Asisstant opportunity. If you have excellent communication skills, strong attention to detail, and adaptability, we want to talk to you!

About Our Client: They are a prominent American retailer specializing in recreational vehicles (RVs), camping gear, and outdoor accessories, offering a wide range of products and services for outdoor enthusiasts and RV owners.

Position Overview: This position plays a crucial role in ensuring the efficient functioning of the order processing and support operations department. This role involves handling various tasks related to order processing, refund administration, contract cancellations, adjustments, and addressing credit card chargeback requests and other duties as assigned.

Pay: $20/hr.

Location: Englewood, CO – 100% Onsite

Key Responsibilities:

Receive and review incoming orders for accuracy and completeness.
Process orders in a timely manner while ensuring compliance with company policies.
Communicate with customers to resolve any order-related issues or discrepancies.
Manage and process customer refund requests in accordance with company policies.
Maintain accurate records of refund transactions and communicate with customers regarding refund status.
Process contract cancellations and adjustments based on customer requests or internal requirements.
Pro-rate cancellations accurately and ensure proper documentation for audit purposes.
Investigate and respond to credit card chargeback requests related to customer orders.
Collaborate with relevant departments to gather necessary information for chargeback disputes.
Communicate effectively with customers to address inquiries, provide information, and ensure a positive customer experience.
Work closely with customer service teams to resolve customer issues promptly.
Maintain organized and accurate records of order processing, refunds, cancellations, and chargeback activities.
Generate reports as needed to track departmental performance and identify areas for improvement.

Qualifications:

High school diploma or equivalent; additional education or relevant certifications are a plus.
Proven experience in clerical or support operations roles.
Familiarity with order processing systems and customer relationship management (CRM) tools.
Strong attention to detail and accuracy in data entry.
Excellent communication and interpersonal skills.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Willingness to adapt to evolving processes and procedures.
Ability to work collaboratively within a team-oriented environment.
Basic knowledge of financial transactions and credit card processing.
Comfortable using computer systems and software relevant to the role.

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