Senior Product Quality Assurance Analyst

Publishing.com empowers individuals from all walks of life to generate meaningful income streams through book publishing. As a leading online education platform, we specialize in guiding our students through the processes of selling books and audiobooks on major platforms like Amazon and Audible. We are proud to share that Publishing.com has been recognized as the 19th fastest-growing private company in America on the Inc. 5000 list for 2023! Our mission is to become the premier, one-stop destination for all publishing-related needs. In line with this vision, we have launched our latest innovation, Publishing.ai, a software designed to further revolutionize the publishing industry. This marks a significant milestone in our journey toward achieving our goal as we continue to expand our offerings and support our community of authors and publishers.

As our first dedicated QA specialist, you will have the opportunity to make important contributions to various aspects of one of the most ambitious generative AI projects around. 

About You
You are a self-motivated, detail-oriented problem solver! You enjoy putting yourself in the user’s shoes to plan and test out all the different ways they would use (or misuse!) the product. You are easy to talk to. You provide frank opinions about the products’ usability and opportunities for improvement, but you also keep an open mind. Not only do you have a strong sense of ownership, but you thrive on it. You can work independently and in a team. You love working in a fast-paced environment. You have high technical standards, but you also know when to be scrappy: you are goal-oriented and you prioritize getting results.

Responsibilities

• Assist in defining and implementing QA standards, procedures, and best practices
• Develop and execute comprehensive manual testing plans to identify usability issues and product-centric bugs in the software
• Proactively perform exploratory testing to identify unexpected issues and usability concerns
• Document and regularly communicate findings to the Product team and work with them to improve the software
• Provide suggestions about how to improve usability of product based on usability best practices 
• Collaborate with stakeholders to understand project requirements to ensure they are met
• Collaborate with engineers to devise automated test plans

• 5+ years of experience independently running manual and exploratory tests, ideally with a product design team
• Experience in product design, or a strong sense of design and understanding of product design process
• Strong understanding of usability heuristics and a good eye for user-friendly design
• Strong understanding of software testing methodologies, tools, and processes
• Strong problem-solving and communication skills
• Strong sense of ownership
• Experience working with cross-functional teams of designers, ML engineers, and product managers
• Experience with agile development
• Bonus points: Experience doing accessibility testing

At Publishing.com, our dedication to our mission and core values isn't just talk; it's reflected in how we treat our team. We believe in nurturing our employees' well-being, supporting their families, and empowering them to contribute to their communities. Here's how we stand out:

• Recently recognized as #19 on the Inc 5000's list of Fastest Growing Private Companies in America for 2023
• We are a completely remote team located worldwide with 100+ employees
• We have great benefits including paid time off (PTO), competitive health, vision, and dental benefits, 401k, and team socials...yes, even remotely
• We care about our culture deeply and live by our company values (1) Service that WOWs, (2) Ultimate Team Player, (3) Great Freakin' Attitude, (4) Billion Dollar Standards
• We encourage learning, growth, and continuous improvement and create meaningful programs to support our employees' professional development
• If you want to join a team on the ground floor, this is your chance: we are expanding beyond being an education company to become the one-stop shop for all your self-publishing needs

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