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Ivr Qa Analyst Jobs (NOW HIRING)

Brillio

IVR QA Engineer - R01566923

Saint Louis, MO · Remote

IVR QA Engineer Primary Skills * Selenium, BDD - Behavior Driven Development, Zephyr, Cucumber ... Skills Strong analytical and problem-solving abilities Good communication and stakeholder ...

Arete Technologies, Inc.

IVR Tester

Lansing, MI

IVR QA Analyst/SA6 Locations: Dimondale, MI Postion Type: Contract Duration: 6 + Months Description: IVR Test Analyst Years of Experience: 3 or more years of experience as testing consultant with ...

Helioz Solutions INC

QA Analyst

Richmond, VA · On-site

Company Description QA analyst to design test cases and test complex JAVA based system. The successful candidate will have actually been a developer at some point in their career. An EXPERIENCED QA ...

Helioz Solutions INC

QA Analyst

Richmond, VA

QA analyst to design test cases and test complex JAVA based system. The successful candidate will have actually been a developer at some point in their career. An EXPERIENCED QA Analyst is needed to ...

True Helix

Quality Assurance Analyst

Delmont, PA

Quality Assurance Analyst ID: 1006 Location: Delmont, PA Department: True Helix More about this job > Description The Quality Assurance Analyst is responsible for the testing phase of the production ...

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Ivr Qa Analyst information

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How much do ivr qa analyst jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for ivr qa analyst in the United States is $40.04, according to ZipRecruiter salary data. Most workers in this role earn between $28.61 and $49.52 per hour, depending on experience, location, and employer.

Is QA a difficult job?

Quality Assurance (QA) roles such as QA Analysts often require attention to detail, analytical skills, and knowledge of testing tools. The difficulty depends on the complexity of the projects and the level of experience, but it generally involves systematic testing, documentation, and problem-solving tasks that can be challenging but manageable with proper training.

What are the key skills and qualifications needed to thrive as an IVR QA Analyst, and why are they important?

To thrive as an IVR QA Analyst, you need a solid understanding of quality assurance methodologies, test case development, and IVR (Interactive Voice Response) systems, often supported by a degree in computer science or a related field. Familiarity with IVR testing tools, automation frameworks, and ticketing systems like Jira is typically required, along with relevant certifications such as ISTQB. Attention to detail, analytical thinking, and effective communication are crucial soft skills for identifying issues and collaborating with cross-functional teams. These skills ensure the delivery of high-quality, user-friendly IVR solutions that meet business and customer needs.

What is an IVR QA Analyst?

An IVR QA Analyst is a professional responsible for testing and evaluating Interactive Voice Response (IVR) systems to ensure they function correctly and provide a positive user experience. They create test plans, execute test cases, and identify issues or bugs in the IVR system's call flows and functionalities. Additionally, IVR QA Analysts document their findings, suggest improvements, and may work closely with developers and other stakeholders to enhance system performance and reliability.

Is QA a good entry-level job?

A QA analyst role, such as an IVR QA analyst, is often suitable for entry-level candidates interested in software testing and quality assurance. It typically requires attention to detail, basic understanding of testing tools, and good communication skills, making it accessible for those starting in the tech field.

What are some common challenges IVR QA Analysts face when testing interactive voice response systems?

IVR QA Analysts often encounter challenges such as accurately simulating a wide variety of user interactions, handling natural language variability, and ensuring consistent audio quality across different devices and environments. Testing requires attention to detail to identify issues like misrouted calls, unclear prompts, or system latency that can affect user experience. Collaboration with developers, voice designers, and business analysts is essential to address these issues quickly and improve the overall reliability and usability of the IVR system.

What does a QA analyst actually do?

A QA analyst tests software or systems to ensure they meet quality standards and function correctly. In an IVR QA analyst role, this involves reviewing call flows, scripting test cases, and verifying that automated and manual tests identify issues before deployment. They often use testing tools and require attention to detail to improve user experience and system reliability.

What is the role of a call Centre quality assurance?

A call centre quality assurance (QA) analyst monitors and evaluates customer interactions to ensure adherence to company standards, policies, and procedures. They review calls, provide feedback, and identify areas for improvement to enhance service quality and customer satisfaction, often using call recording and monitoring tools.

What is the difference between Ivr Qa Analyst vs Call Center Quality Analyst?

AspectIvr Qa AnalystCall Center Quality Analyst
CertificationsQuality assurance, testing certificationsCustomer service, quality assurance
Work EnvironmentTelephony systems, IVR platformsCall centers, customer service teams
Industry UsageTelecom, tech companiesCustomer service, BPOs
Primary FocusTesting and validating IVR systemsMonitoring and improving call quality

While both roles focus on quality assurance, the Ivr Qa Analyst specializes in testing and validating interactive voice response systems, ensuring they function correctly. In contrast, the Call Center Quality Analyst primarily monitors customer interactions to improve service quality. Both roles require strong analytical skills but differ in their technical versus customer-focused responsibilities.

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Ivr Qa Analyst jobs near you
Infographic showing various Ivr Qa Analyst job openings in the United States as of July 2026, with employment types broken down into 66% Full Time, 4% Part Time, and 30% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $83,275 per year, or $40 per hour.
IVR QA Analyst

IVR QA Analyst

360 IT Professionals

Michigan Center, MI

Full-time

Posted 18 days ago

Job description

Company Description

We are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and emerging technologies, including excellent track record of on-time delivery. We are leaders in providing additional custom IT Services with a proficient approach towards development of emerging mobile-based applications and web based application development. We are emerging as one of the largest private talent sourcing and management firms in the US.

Our client, one of the leading ICT for development - ICT4D - organization, providing low cost solutions using ICT to tackle poverty and to overcome disadvantage, working closely with local communities seeks an accomplished .Net Architect.

Job Description

Role: IVR QA Analyst
Location: Dimondale, MI
Duration: 8 months (with a high possibility of extension)
Interview Type:-Skype/Webcam


Job Requirements / Desired Skills:

  • 5 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact centre testing.
  • Experience leading projects to completion.
  • Candidate MUST possess excellent communication skills and be a self-starter.
  • Working Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practices Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing
  • Proficiency in ID''ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects
  • Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA''s
  • Must have previous IVR and interface testing experience, including skills based routing testing.
  • Bachelor's Degree in IT, or Business
  • Excel and Rational Experience
  • QA Certification Highly desired
  • Excellent written and verbal communication skills.
Qualifications

IVR QA Analysis

Additional Information

I would love to talk to you if you think this position suits your interest.

If you are looking for rewarding employment and a company that puts its employees first, we would like to work with you. We also offer group health insurance.

NOTE: "Candidates that are offered a position are required to pass pre-employment drug and background screening"

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