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Ivr Qa Analyst Jobs (NOW HIRING)

Helioz Solutions INC

QA Analyst

Richmond, VA · On-site

Company Description QA analyst to design test cases and test complex JAVA based system. The successful candidate will have actually been a developer at some point in their career. An EXPERIENCED QA ...

Helioz Solutions INC

QA Analyst

Richmond, VA

QA analyst to design test cases and test complex JAVA based system. The successful candidate will have actually been a developer at some point in their career. An EXPERIENCED QA Analyst is needed to ...

RELQ Technologies

QA Analyst

Boston, MA · On-site +1

QA Analyst - Location : Remote Role Overview The QA Analyst is responsible for ensuring software quality, reliability, and performance. This role involves testing applications, identifying defects ...

NAVA Software Solutions

QA Analyst

Whippany, NJ · On-site

NAVA Software solutions is looking for a QA Analyst Details: QA Analyst Location: Whippany NJ - Initially Remote Duration: 6-12 months What You Will Do: * Design and execution of functional test ...

True Helix

Quality Assurance Analyst

Delmont, PA

Quality Assurance Analyst ID: 1006 Location: Delmont, PA Department: True Helix More about this job > Description The Quality Assurance Analyst is responsible for the testing phase of the production ...

Baldwin Richardson Foods

QA Analyst

Macedon, NY · On-site

QA Analyst Posting Start Date: 8/12/26 Division: QSE Location Type: On-Site Pay Min: 25.00 USD Pay Max: 29.00 USD Job Location: Macedon, NY, USA, 14502 Req Id: 741 WHAT WE NEED The QA Analyst is ...

Apex Informatics

QA Analyst

Title: QA Analyst Location: South Carolina - Remote About the Role * We are looking for an experienced QA Analyst with strong expertise in the BFSI domain, including functional testing, data ...

OVA.Work

QA Analyst

The QA Analyst will design and execute test plans, identify defects, and collaborate with development teams to resolve issues before release. Responsibilities : • Analyze business requirements and ...

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Ivr Qa Analyst information

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How much do ivr qa analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for ivr qa analyst in the United States is $40.04, according to ZipRecruiter salary data. Most workers in this role earn between $28.61 and $49.52 per hour, depending on experience, location, and employer.

What is an IVR QA analyst?

An IVR QA Analyst is a professional responsible for testing and evaluating Interactive Voice Response (IVR) systems to ensure they function correctly and provide a positive user experience. They create test plans, execute test cases, and identify issues or bugs in the IVR system's call flows and functionalities. Additionally, IVR QA Analysts document their findings, suggest improvements, and may work closely with developers and other stakeholders to enhance system performance and reliability.

What are the key skills and qualifications needed to thrive as an IVR QA analyst, and why are they important?

To thrive as an IVR QA Analyst, you need a solid understanding of quality assurance methodologies, test case development, and IVR (Interactive Voice Response) systems, often supported by a degree in computer science or a related field. Familiarity with IVR testing tools, automation frameworks, and ticketing systems like Jira is typically required, along with relevant certifications such as ISTQB. Attention to detail, analytical thinking, and effective communication are crucial soft skills for identifying issues and collaborating with cross-functional teams. These skills ensure the delivery of high-quality, user-friendly IVR solutions that meet business and customer needs.

What are some common challenges IVR QA analysts face when testing interactive voice response systems?

IVR QA Analysts often encounter challenges such as accurately simulating a wide variety of user interactions, handling natural language variability, and ensuring consistent audio quality across different devices and environments. Testing requires attention to detail to identify issues like misrouted calls, unclear prompts, or system latency that can affect user experience. Collaboration with developers, voice designers, and business analysts is essential to address these issues quickly and improve the overall reliability and usability of the IVR system.

What is the difference between Ivr Qa Analyst vs Call Center Quality Analyst?

AspectIvr Qa AnalystCall Center Quality Analyst
CertificationsQuality assurance, testing certificationsCustomer service, quality assurance
Work EnvironmentTelephony systems, IVR platformsCall centers, customer service teams
Industry UsageTelecom, tech companiesCustomer service, BPOs
Primary FocusTesting and validating IVR systemsMonitoring and improving call quality

While both roles focus on quality assurance, the Ivr Qa Analyst specializes in testing and validating interactive voice response systems, ensuring they function correctly. In contrast, the Call Center Quality Analyst primarily monitors customer interactions to improve service quality. Both roles require strong analytical skills but differ in their technical versus customer-focused responsibilities.

What are top 3 skills for an Ivr Qa Analyst?

An IVR QA Analyst should have strong attention to detail to identify issues in automated phone systems, proficiency in testing tools and scripting languages, and good understanding of telephony systems and call flow design. Additionally, skills in analyzing call recordings and documenting test results are essential for ensuring system quality and performance.
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Ivr Qa Analyst jobs near you
Infographic showing various Ivr Qa Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $83,275 per year, or $40 per hour.

Software QA Analyst - Hybrid - Norcross, GA

USAN

Norcross, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Applicants must be authorized to work for ANY employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
No agencies please.
USANis seeking a driven individual to join our team as a Software QA Analyst. This entry-level / junior position provides direct support in building custom IVR applications to help our customers more effectively achieve their mission.The Software QA Analyst tests and validates IVR call flows, customer portals, agent desktop & mobile applications, and customer engagement software products through multiple releases.
The Software QA Analyst is instrumental in improving quality, functionality, reliability, and usability of software products. The successful candidate will have strong verbal & written communication skills, critical thinking skills, and a strong desire for continuous learning.
Duties
  • Write and execute test cases based on product specifications and software requirements to ensure quality of the customer experiencefor IVR applications
  • Perform thorough & efficient test case execution and defect reporting
  • Test web-based applications that utilize the following technologies: HTML, HTML5, CSS,JavaScript, Sencha ExtJS
  • Consult with product development team to evaluate system interfaces, operational requirements, and performance requirements of overall system
  • Recommend design improvements or corrections to software developers and business analysts throughout the development process

Basic Qualifications
  • 1-2 years experience.
  • Bachelor's degree in Management Information Systems (MIS), Computer Information Systems (CIS), or another technical-related field.
  • Strong written and verbal communication skills. The candidate must communicate with all levels of the organization including team members, management, customers and third-party vendors
  • Must work well in fast-paced, customer and deadline driven environment with minimal supervision and demonstrate initiative and good judgment
  • Strong technical and analytical skills
  • Ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines
  • Must be very detail-oriented
  • Must be efficient with Microsoft Office 365 products (Outlook, Word, Excel)
  • Must be Fluent in Spanish

Preferred Qualifications
  • Bachelor's degree in Computer Science or Information Systems
  • Background in SDLC
  • Experience with IVRs
  • 1-2 years of Software Quality Assurance experience

Job Benefits:
  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, vision and life insurance)
  • 401(k) plan
  • Excellent holiday/vacation plans
  • Employee Referral Bonus Program
  • Annual performance-based bonus

Company Description
United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact center expertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.
For more information, please visit us at www.usan.com

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