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Ivr Qa Analyst Jobs (NOW HIRING)

RELQ Technologies

QA Analyst

Boston, MA · On-site +1

QA Analyst - Location : Remote Role Overview The QA Analyst is responsible for ensuring software quality, reliability, and performance. This role involves testing applications, identifying defects ...

Futran Tech Solutions Pvt. Ltd.

QA Analyst

Role: QA Analyst Location: Remote Contract to Hire How You Will Contribute: * Review and analyze business requirements, user stories, and acceptance criteria to ensure testability and completeness

AaraTechnologies Inc

QA ANALYST

Washington, DC · On-site

QA Analyst Retail & E-Commerce (2 3 Years Experience) Company: AaraTech Inc About the Role AaraTech Inc is seeking a QA Analyst Retail & E-Commerce to support testing of ecommerce websites and retail ...

Civix

QA Analyst

Baton Rouge, LA · On-site

Description The QA Analyst independently owns quality validation for assigned modules or features by designing, executing, and maintaining comprehensive test coverage. This role ensures system ...

True Helix

Quality Assurance Analyst

Delmont, PA · On-site

Quality Assurance Analyst ID: 1006 Location: Delmont, PA Department: True Helix More about this job > Description The Quality Assurance Analyst is responsible for the testing phase of the production ...

NAVA Software Solutions

QA Analyst

Whippany, NJ · On-site

NAVA Software solutions is looking for a QA Analyst Details: QA Analyst Location: Whippany NJ - Initially Remote Duration: 6-12 months What You Will Do: * Design and execution of functional test ...

AaraTechnologies Inc

QA ANALYST

Kansas City, MO · On-site

QA Analyst Retail & E-Commerce (1 TO 3 Years Experience) Company: AaraTech Inc About the Role AaraTech Inc is seeking a QA Analyst Retail & E-Commerce to support testing of ecommerce websites and ...

AaraTechnologies Inc

QA ANALYST

Georgiana, AL · On-site

QA Analyst Healthcare (2 3 Years Experience) Company: AaraTech Inc About the Role AaraTech Inc is seeking a detail-oriented QA Analyst Healthcare (2 3 years experience) to ensure the quality ...

Baldwin Richardson Foods

QA Analyst

Williamson, NY · On-site

QA Analyst Posting Start Date: 6/10/26 Division: QSE Location Type: On-Site Pay Min: 25.00 USD Pay Max: 29.00 USD Job Location: Williamson, NY, USA, 14589 Req Id: 632 WHAT WE NEED The QA Analyst is ...

Apex Informatics

QA Analyst

Title: QA Analyst Location: South Carolina - Remote About the Role * We are looking for an experienced QA Analyst with strong expertise in the BFSI domain, including functional testing, data ...

Baldwin Richardson Foods

QA Analyst

Williamson, NY · On-site

QA Analyst Posting Start Date: 6/10/26 Division: QSE Location Type: On-Site Pay Min: 25.00 USD Pay Max: 29.00 USD Job Location: Williamson, NY, USA, 14589 Req Id: 633 WHAT WE NEED The QA Analyst is ...

nLeague

QA Analyst

Indianapolis, IN · On-site

Job ID: 804257 Job Title: QA Analyst Location: 550 W 16th Street Indianapolis IN 46202 Duration:12 + Months (Possibility of Extensions) Client: IDOH * Works with developers and chemists to ensure ...

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Ivr Qa Analyst information

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How much do ivr qa analyst jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for ivr qa analyst in the United States is $40.04, according to ZipRecruiter salary data. Most workers in this role earn between $28.61 and $49.52 per hour, depending on experience, location, and employer.

Is QA a difficult job?

Quality Assurance (QA) roles such as QA Analysts often require attention to detail, analytical skills, and knowledge of testing tools. The difficulty depends on the complexity of the projects and the level of experience, but it generally involves systematic testing, documentation, and problem-solving tasks that can be challenging but manageable with proper training.

What are the key skills and qualifications needed to thrive as an IVR QA Analyst, and why are they important?

To thrive as an IVR QA Analyst, you need a solid understanding of quality assurance methodologies, test case development, and IVR (Interactive Voice Response) systems, often supported by a degree in computer science or a related field. Familiarity with IVR testing tools, automation frameworks, and ticketing systems like Jira is typically required, along with relevant certifications such as ISTQB. Attention to detail, analytical thinking, and effective communication are crucial soft skills for identifying issues and collaborating with cross-functional teams. These skills ensure the delivery of high-quality, user-friendly IVR solutions that meet business and customer needs.

What is an IVR QA Analyst?

An IVR QA Analyst is a professional responsible for testing and evaluating Interactive Voice Response (IVR) systems to ensure they function correctly and provide a positive user experience. They create test plans, execute test cases, and identify issues or bugs in the IVR system's call flows and functionalities. Additionally, IVR QA Analysts document their findings, suggest improvements, and may work closely with developers and other stakeholders to enhance system performance and reliability.

Is QA a good entry-level job?

A QA analyst role, such as an IVR QA analyst, is often suitable for entry-level candidates interested in software testing and quality assurance. It typically requires attention to detail, basic understanding of testing tools, and good communication skills, making it accessible for those starting in the tech field.

What are some common challenges IVR QA Analysts face when testing interactive voice response systems?

IVR QA Analysts often encounter challenges such as accurately simulating a wide variety of user interactions, handling natural language variability, and ensuring consistent audio quality across different devices and environments. Testing requires attention to detail to identify issues like misrouted calls, unclear prompts, or system latency that can affect user experience. Collaboration with developers, voice designers, and business analysts is essential to address these issues quickly and improve the overall reliability and usability of the IVR system.

What does a QA analyst actually do?

A QA analyst tests software or systems to ensure they meet quality standards and function correctly. In an IVR QA analyst role, this involves reviewing call flows, scripting test cases, and verifying that automated and manual tests identify issues before deployment. They often use testing tools and require attention to detail to improve user experience and system reliability.

What is the role of a call Centre quality assurance?

A call centre quality assurance (QA) analyst monitors and evaluates customer interactions to ensure adherence to company standards, policies, and procedures. They review calls, provide feedback, and identify areas for improvement to enhance service quality and customer satisfaction, often using call recording and monitoring tools.

What is the difference between Ivr Qa Analyst vs Call Center Quality Analyst?

AspectIvr Qa AnalystCall Center Quality Analyst
CertificationsQuality assurance, testing certificationsCustomer service, quality assurance
Work EnvironmentTelephony systems, IVR platformsCall centers, customer service teams
Industry UsageTelecom, tech companiesCustomer service, BPOs
Primary FocusTesting and validating IVR systemsMonitoring and improving call quality

While both roles focus on quality assurance, the Ivr Qa Analyst specializes in testing and validating interactive voice response systems, ensuring they function correctly. In contrast, the Call Center Quality Analyst primarily monitors customer interactions to improve service quality. Both roles require strong analytical skills but differ in their technical versus customer-focused responsibilities.

More about Ivr Qa Analyst jobs
What job categories do people searching Ivr Qa Analyst jobs look for? The top searched job categories for Ivr Qa Analyst jobs are:
Ivr Qa Analyst jobs near you
Infographic showing various Ivr Qa Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $83,275 per year, or $40 per hour.

QA Analyst

AYR Global IT Solutions Inc

Buffalo Grove, IL

Contractor

Re-posted 5 days ago

Job description

Company Description

AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide.

Job Description

Job Role: QA Analyst
Location: Buffalo Grove, IL
Duration: 6+ month contract
Local and GC/US Citizen.

Qualifications

Role Overview
The Quality Assurance Analyst - iSeries performs testing of small to medium software development
applications using QA testing practices and frameworks. This role acts as a test/project lead, and provides
appropriate and timely status, metrics and communication to stakeholders. The QA Analyst implements and
refines changes in QA standards and practices.
What are the top three most important technologies this person needs to be familiar with?
IBM iSeries / AS400
HP QC / WTP
LoadRunner
What are the 3 most common day-to-day activities this person will partake in?
Analyze requirements and create efficiently designed and
planned test cases. As well, ability to scale testing efforts to support aggressive agile-like project
timelines.
Plan, develop, execute and maintain test cases.
Provide a technical review of project deliverables including requirement specifications, functional designs,
technical designs and other project documentation to ensure the testability of requirements.

Additional Information

If you are interested please share your resume at kkahn(at)ayrglobal(dot)com or you can directly call me on (281) 670-9343.

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