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Ivr Qa Analyst Jobs (NOW HIRING)

asrcfh

Quality Assurance Analyst

Arlington, VA

The Quality Assurance (QA) Analyst serves as an agent of quality across the IV&V portfolio, ensuring artifacts, processes, and deliverables meet established quality benchmarks. This role blends ...

asrcfh

Quality Assurance Analyst

Arlington, VA · On-site

The Quality Assurance (QA) Analyst serves as an agent of quality across the IV&V portfolio, ensuring artifacts, processes, and deliverables meet established quality benchmarks. This role blends ...

Benelynk

Quality Assurance Analyst

RI · Remote

$70K - $80K/yr

QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers Veteran Directed Care (VDC), a VA program that gives veterans the flexibility to direct their own ...

Benelynk

Quality Assurance Analyst

Charleston, WV · Remote

$70K - $80K/yr

QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers Veteran Directed Care (VDC), a VA program that gives veterans the flexibility to direct their own ...

Benelynk

Quality Assurance Analyst

Portland, ME · Remote

$70K - $80K/yr

QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers Veteran Directed Care (VDC), a VA program that gives veterans the flexibility to direct their own ...

Benelynk

Quality Assurance Analyst

Minneapolis, MN · Remote

$70K - $80K/yr

QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers Veteran Directed Care (VDC), a VA program that gives veterans the flexibility to direct their own ...

Benelynk

Quality Assurance Analyst

New Orleans, LA · Remote

$70K - $80K/yr

QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers Veteran Directed Care (VDC), a VA program that gives veterans the flexibility to direct their own ...

Benelynk

Quality Assurance Analyst

Bismarck, ND · Remote

$70K - $80K/yr

QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers Veteran Directed Care (VDC), a VA program that gives veterans the flexibility to direct their own ...

Benelynk

Quality Assurance Analyst

Milford, CT · Remote

$70K - $80K/yr

QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers Veteran Directed Care (VDC), a VA program that gives veterans the flexibility to direct their own ...

Benelynk

Quality Assurance Analyst

Omaha, NE · Remote

$70K - $80K/yr

QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers Veteran Directed Care (VDC), a VA program that gives veterans the flexibility to direct their own ...

Benelynk

Quality Assurance Analyst

KY · Remote

$70K - $80K/yr

QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers Veteran Directed Care (VDC), a VA program that gives veterans the flexibility to direct their own ...

Benelynk

Quality Assurance Analyst

Manchester, NH · Remote

$70K - $80K/yr

QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers Veteran Directed Care (VDC), a VA program that gives veterans the flexibility to direct their own ...

Benelynk

Quality Assurance Analyst

Iowa City, IA · Remote

$70K - $80K/yr

QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers Veteran Directed Care (VDC), a VA program that gives veterans the flexibility to direct their own ...

Benelynk

Quality Assurance Analyst

Nashville, TN · Remote

$70K - $80K/yr

QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers Veteran Directed Care (VDC), a VA program that gives veterans the flexibility to direct their own ...

Benelynk

Quality Assurance Analyst

WI · Remote

$70K - $80K/yr

QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers Veteran Directed Care (VDC), a VA program that gives veterans the flexibility to direct their own ...

E Logic

Quality Assurance (QA) Analyst

Washington, DC · On-site

The QA Analyst will conduct quality assurance reviews of software deliverables, verify compliance with project requirements, and support Independent Verification & Validation (IV&V) activities to ...

Benelynk

Quality Assurance Analyst

Birmingham, AL · Remote

$70K - $80K/yr

QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers Veteran Directed Care (VDC), a VA program that gives veterans the flexibility to direct their own ...

Benelynk

Quality Assurance Analyst

MD · Remote

$70K - $80K/yr

QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers Veteran Directed Care (VDC), a VA program that gives veterans the flexibility to direct their own ...

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Ivr Qa Analyst information

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How much do ivr qa analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for ivr qa analyst in the United States is $40.04, according to ZipRecruiter salary data. Most workers in this role earn between $28.61 and $49.52 per hour, depending on experience, location, and employer.

What is an IVR QA analyst?

An IVR QA Analyst is a professional responsible for testing and evaluating Interactive Voice Response (IVR) systems to ensure they function correctly and provide a positive user experience. They create test plans, execute test cases, and identify issues or bugs in the IVR system's call flows and functionalities. Additionally, IVR QA Analysts document their findings, suggest improvements, and may work closely with developers and other stakeholders to enhance system performance and reliability.

What are the key skills and qualifications needed to thrive as an IVR QA analyst, and why are they important?

To thrive as an IVR QA Analyst, you need a solid understanding of quality assurance methodologies, test case development, and IVR (Interactive Voice Response) systems, often supported by a degree in computer science or a related field. Familiarity with IVR testing tools, automation frameworks, and ticketing systems like Jira is typically required, along with relevant certifications such as ISTQB. Attention to detail, analytical thinking, and effective communication are crucial soft skills for identifying issues and collaborating with cross-functional teams. These skills ensure the delivery of high-quality, user-friendly IVR solutions that meet business and customer needs.

What are some common challenges IVR QA analysts face when testing interactive voice response systems?

IVR QA Analysts often encounter challenges such as accurately simulating a wide variety of user interactions, handling natural language variability, and ensuring consistent audio quality across different devices and environments. Testing requires attention to detail to identify issues like misrouted calls, unclear prompts, or system latency that can affect user experience. Collaboration with developers, voice designers, and business analysts is essential to address these issues quickly and improve the overall reliability and usability of the IVR system.

What is the difference between Ivr Qa Analyst vs Call Center Quality Analyst?

AspectIvr Qa AnalystCall Center Quality Analyst
CertificationsQuality assurance, testing certificationsCustomer service, quality assurance
Work EnvironmentTelephony systems, IVR platformsCall centers, customer service teams
Industry UsageTelecom, tech companiesCustomer service, BPOs
Primary FocusTesting and validating IVR systemsMonitoring and improving call quality

While both roles focus on quality assurance, the Ivr Qa Analyst specializes in testing and validating interactive voice response systems, ensuring they function correctly. In contrast, the Call Center Quality Analyst primarily monitors customer interactions to improve service quality. Both roles require strong analytical skills but differ in their technical versus customer-focused responsibilities.

What are top 3 skills for an Ivr Qa Analyst?

An IVR QA Analyst should have strong attention to detail to identify issues in automated phone systems, proficiency in testing tools and scripting languages, and good understanding of telephony systems and call flow design. Additionally, skills in analyzing call recordings and documenting test results are essential for ensuring system quality and performance.
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Ivr Qa Analyst jobs near you
Infographic showing various Ivr Qa Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 89% Full Time, 6% Part Time, and 4% Contract. Highlights an 79% Physical, 7% Hybrid, and 14% Remote job distribution, with an average salary of $83,275 per year, or $40 per hour.

Quality Assurance Analyst

Arlington, VA

asrcfh
See more jobs at asrcfhexternal

Full-time

Posted 22 days ago

Key responsibilities

  • Review and validate project artifacts against defined quality standards.

  • Establish, maintain, and evolve quality benchmarks, metrics, and KPIs for IV&V deliverables.

  • Identify opportunities to automate manual QA processes and leverage AI/ML-based tools to enhance test processes.

ASRC Federal rating

7.8

Company rating: 7.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

ASRC Federal Highland Technologies, LLC, a subsidiary of ASRC Federal, is seeking Quality Assurance (QA) Analyst to join our team in Arlington, VA in support of the Office of Consular Systems and Technology (CST) within the Bureau of Diplomatic Technology at the US Department of State. We provide Independent Verification and Validation (IV&V) services, management of the Non-Production Environment (NPE), ITSM support, Configuration Management and development tracking tools.

The Quality Assurance (QA) Analyst serves as an agent of quality across the IV&V portfolio, ensuring artifacts, processes, and deliverables meet established quality benchmarks. This role blends traditional quality assurance discipline with modern automation and AI-enabled practices to drive efficiency, consistency, and continuous improvement across teams.

Responsibilities
  • Review and validate project artifacts (requirements, test plans, test cases, defect reports, verification/validation reports) against defined quality standards.
  • Establish, maintain, and evolve quality benchmarks, metrics, and KPIs for IV&V deliverables
  • Partner with Development and Shared program teams to embed quality practices early in the lifecycle (shift-left QA).
  • Identify opportunities to automate manual QA processes (test execution, regression suites, artifact reviews, reporting).
  • Leverage AI/ML-based tools to enhance test processes (test artifacts generation, defect prediction, anomaly detection, or artifact review efficiency.
  • Facilitate cross-functional collaboration to resolve quality gaps and drive consensus on standards across multiple portfolios.
  • Track and report quality artifacts, trends, root-cause analyses, and improvement recommendations to leadership.
  • Support audits, compliance reviews, and IV&V assessments as needed.
  • Recommend and evaluate QA tools, frameworks, and platforms to improve testing efficiency and coverage.
Required Qualifications
  • Active or eligible for Secret Security Clearance
  • Experience: 5+ years in QA, software testing, or quality assurance analysis
  • Education: Bachelor’s degree in computer science, Information Systems, Engineering, or related field (or equivalent experience).
  • QA Fundamentals: Strong understanding of QA/testing methodologies, SDLC, and V&V principles.
  • AI/Emerging Tech Fluency: Demonstrated experience or strong interest in applying AI tools to QA workflows (e.g., AI-assisted test generation, intelligent defect triage, generative AI for documentation/review).
  • Metrics & Benchmarking: Experience defining and tracking quality metrics (defect density, test coverage, escape rate, cycle time, etc.).
  • Tools: Familiarity with test management and defect tracking tools (Jira, DevOps, AccelQ)
  • Collaboration: Strong interpersonal and communication skills; proven ability to work across cross-functional teams (developers, business analysts, program managers).
Preferred Qualifications
  • Analytical Thinking: An agile and growth-oriented mindset plus the ability to interpret complex artifacts and identify quality risks or gaps proactively.
  • Experience specifically in an IV&V or independent assurance role (as opposed to embedded/in-team QA).
  • Certifications such as ISTQB, CSTE, Six Sigma, or CMMI-related credentials.
  • Experience with CI/CD pipelines and integrating automated quality gates.
  • Familiarity with government/federal IT quality standards (if applicable to your environment).
  • Experience piloting or championing new QA tools/technologies within a team.

 

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