ZipRecruiter

Log In

1

Ivr Testing Qa Jobs (NOW HIRING)

Syntricate Technologies

IVR Tester

Bethpage, NY · On-site

The role focuses on quality assurance testing, particularly within call center technology systems ... IVR, ACD, Agent Desktop Tools, Call Recording applications, or prior experience in a call center ...

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

Skilled in tools like Hammer, Cyara, and Twilio for IVR testing, plus Selenium, Appium, and ... Quality Engineering & DevOps: Strong foundation in test strategy, defect triage, and CI/CD ...

Expert Technology Services

Telephony QA

Emeryville, CA · On-site

Video - Anticipated Start: 2-3 weeks - Must have a LinkedIn profile for submission - Key Responsibilities: - Test any IVR (Interactive Voice Response) platform - Strong focus on manual IVR testing ...

Arete Technologies, Inc.

IVR Tester

Lansing, MI · On-site

IVR QA Analyst/SA6 Locations: Dimondale, MI Postion Type: Contract Duration: 6 + Months Description: IVR Test Analyst Years of Experience: 3 or more years of experience as testing consultant with ...

next page

Showing results 1-20

All JobsTechnology JobsSoftware JobsIvr Testing QA Jobs

Ivr Testing Qa information

See salary details

$11

$40

$71

How much do ivr testing qa jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for ivr testing qa in the United States is $40.13, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $49.28 per hour, depending on experience, location, and employer.

What cities are hiring for Ivr Testing Qa jobs?

Cities with the most Ivr Testing Qa job openings:

What are popular job titles related to Ivr Testing Qa jobs?

For Ivr Testing Qa jobs, the most frequently searched job titles are:

Infographic showing various Ivr Testing Qa job openings in the United States as of September 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,472 per year, or $40.1 per hour.

Quality Assurance Specialist - IVR Testing

Dallas, TX • On-site

PNC Bank
Banking and Credit Intermediation • 10K+ employees
Learn more about PNC Bankexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Key responsibilities

  • Participates in the quality assurance process by following procedures to ensure software products and components meet standards and client requirements.

  • Plans, executes, and summarizes reliability and validation test cases, and interfaces with developers on test results.

  • Writes and executes test plans and cases for testing of software, including IVR and call flow testing for contact center applications.

PNC Bank rating

7.7

Company rating: 7.7 out of 10

Based on 348 frontline employees who took The Breakroom Quiz

94th of 176 rated banks

Job description

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a QA Tester within PNC's Retail Tech organization, you will be based in Pittsburgh, PA or Cleveland, OH or Dallas, TX or Birmingham, AL or Phoenix, AZ.
IVR Testing
Summary:
QA Tester to support IVR and call flow testing for contact center applications. The role focuses on validating customer call journeys, prompts, routing, and language accuracy.
Required Skills:
Postman / API Testing: Knowledge of API testing and validation using Postman.
Mainframe: Basic Mainframe knowledge for transaction setup and command execution.
SQL: Ability to write queries and retrieve data from databases.
JSON: Understanding of JSON structures for data analysis and API response validation.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
  • Participates in the quality assurance process; follows procedures to ensure that all software products and components meet company standards and client requirements.
  • Performs code inspections, walk-throughs, design, and test-readiness reviews.
  • Reviews software and project documentation for completeness and adherence to standards.
  • Works on problem resolutions and reports progress to management. Plans, executes, and summarizes reliability and validation test cases; interfaces with developers on test results.
  • Assists in audits and reviews. Writes and executes test plans and cases for testing of software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAnalytical Thinking, Contact Center Software, Controls Testing, Corporate Governance, IVR Testing, JSON, Quality Assurance (QA), Quality Support, Software Testing, Structured Query Language (SQL), Test Case Development, Usability TestingCompetenciesAccuracy and Attention to Detail, Application Testing, Influencing, Process Management, Software Development Life Cycle, Software Quality Assurance And Testing, Technical Documentation Management, Technical TroubleshootingWork ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Language AssessmentsNo Required or Preferred Language AssessmentsBenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

What PNC Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply