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Ivr Qa Analyst Jobs (NOW HIRING)

Baldwin Richardson Foods

QA Analyst

Williamson, NY · On-site

QA Analyst Posting Start Date: 8/18/26 Division: QSE Location Type: On-Site Pay Min: 25.00 USD Pay Max: 29.00 USD Job Location: Williamson, NY, USA, 14589 Req Id: 632 WHAT WE NEED The QA Analyst is ...

nLeague

QA Analyst

Indianapolis, IN · On-site

Job ID: 804257 Job Title: QA Analyst Location: 550 W 16th Street Indianapolis IN 46202 Duration:12 + Months (Possibility of Extensions) Client: IDOH * Works with developers and chemists to ensure ...

Artius Solutions

QA Analyst

Chicago, IL · On-site

Senior QA Analyst - Salesforce Location: Chicago, IL (Hybrid) Employment Type: Full-Time Overview A financial services organization based in Chicago, is seeking a Senior QA Analyst to support the ...

Valicy

Quality Assurance Analyst

Greenville, NC

Quality Assurance Analyst Department: NC Quality Assurance Location: Greenville, NC Reports To: Quality Assurance Lead Status: Exempt WHO WE ARE: We are Valicy. We make games. We also make the ...

NAVA Software Solutions

QA Analyst

Omaha, NE · On-site

NAVA Software solutions is looking for a QA Analyst Details: QA Analyst Location:Omaha NE - Onsite Duration: Full time / Direct Hire Required: * 6+years of related technical experience. * Linux ...

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

IVR Quality Engineer Fort Mill, SC or New York City, NY 6 month contract to hire * IVR & Telephony ... Understands session management, data validation, and call log analysis. * Quality Engineering ...

360 IT Professionals

QA Analyst

Dimondale, MI

Position: QA Analyst Location: DImondale, MI Duration: 9+ months Only local candidates as F2F interview is required Complete Description: Years of Experience: 3 or more years of experience as testing ...

Unifin, Inc

Quality Assurance Analyst

Niles, IL · On-site

Your Role The Quality Assurance Analyst is responsible for reviewing and evaluating key business processes on an ongoing basis to ensure execution complies with Regulation E requirements. When issues ...

SOSi

Quality Assurance Analyst

Fort Belvoir, VA · On-site

The Quality Assurance Analyst is responsible for supporting the Project Manager and technical teams by ensuring the accuracy, integrity, and reliability of all software deliverables developed for ...

E Logic

Quality Assurance (QA) Analyst

Washington, DC · Remote

$85K/yr

The QA Analyst will conduct quality assurance reviews of software deliverables, verify compliance with project requirements, and support Independent Verification & Validation (IV&V) activities to ...

CSV-TAUREAN

Quality Assurance Analyst

San Antonio, TX · On-site

San Antonio, TX Position Summary The Quality Assurance Analyst supports M365 quality assurance, governance validation, documentation, and reporting activities. This role ensures compliance with ...

Cloud and Things

Quality Assurance Analyst

Albany, NY · On-site +1

We are seeking a detail-oriented Quality Assurance Analyst to support our SAP SuccessFactors implementation project within the higher education sector. The ideal candidate will be responsible for ...

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Ivr Qa Analyst information

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$63

How much do ivr qa analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for ivr qa analyst in the United States is $40.04, according to ZipRecruiter salary data. Most workers in this role earn between $28.61 and $49.52 per hour, depending on experience, location, and employer.

What is an IVR QA analyst?

An IVR QA Analyst is a professional responsible for testing and evaluating Interactive Voice Response (IVR) systems to ensure they function correctly and provide a positive user experience. They create test plans, execute test cases, and identify issues or bugs in the IVR system's call flows and functionalities. Additionally, IVR QA Analysts document their findings, suggest improvements, and may work closely with developers and other stakeholders to enhance system performance and reliability.

What are the key skills and qualifications needed to thrive as an IVR QA analyst, and why are they important?

To thrive as an IVR QA Analyst, you need a solid understanding of quality assurance methodologies, test case development, and IVR (Interactive Voice Response) systems, often supported by a degree in computer science or a related field. Familiarity with IVR testing tools, automation frameworks, and ticketing systems like Jira is typically required, along with relevant certifications such as ISTQB. Attention to detail, analytical thinking, and effective communication are crucial soft skills for identifying issues and collaborating with cross-functional teams. These skills ensure the delivery of high-quality, user-friendly IVR solutions that meet business and customer needs.

What are some common challenges IVR QA analysts face when testing interactive voice response systems?

IVR QA Analysts often encounter challenges such as accurately simulating a wide variety of user interactions, handling natural language variability, and ensuring consistent audio quality across different devices and environments. Testing requires attention to detail to identify issues like misrouted calls, unclear prompts, or system latency that can affect user experience. Collaboration with developers, voice designers, and business analysts is essential to address these issues quickly and improve the overall reliability and usability of the IVR system.

What is the difference between Ivr Qa Analyst vs Call Center Quality Analyst?

AspectIvr Qa AnalystCall Center Quality Analyst
CertificationsQuality assurance, testing certificationsCustomer service, quality assurance
Work EnvironmentTelephony systems, IVR platformsCall centers, customer service teams
Industry UsageTelecom, tech companiesCustomer service, BPOs
Primary FocusTesting and validating IVR systemsMonitoring and improving call quality

While both roles focus on quality assurance, the Ivr Qa Analyst specializes in testing and validating interactive voice response systems, ensuring they function correctly. In contrast, the Call Center Quality Analyst primarily monitors customer interactions to improve service quality. Both roles require strong analytical skills but differ in their technical versus customer-focused responsibilities.

What are top 3 skills for an Ivr Qa Analyst?

An IVR QA Analyst should have strong attention to detail to identify issues in automated phone systems, proficiency in testing tools and scripting languages, and good understanding of telephony systems and call flow design. Additionally, skills in analyzing call recordings and documenting test results are essential for ensuring system quality and performance.
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Ivr Qa Analyst jobs near you
Infographic showing various Ivr Qa Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $83,275 per year, or $40 per hour.

Quality Assurance Analyst

Science Applications International Corporation

El Paso, TX • On-site, Remote

Full-time

Posted 10 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

80th of 225 rated it services

Job description


We are seeking an experienced Quality Assurance Analyst to support the nationwide deployment, installation, testing, and sustainment of the Tower Simulation System program. The Quality Assurance Analyst will serve as a primary resource responsible for establishing, implementing, and continuously improving the quality management framework across all program elements, ensuring all deliverables, installations, software releases, and operational activities meet the highest standards of quality, compliance, and performance. This position will work directly with the Program Manager, Deputy Program Manager, and Program Control Principal to ensure all activities comply with applicable standards, program requirements, and the Quality Management Plan (QMP).
  • Support establishment and maintenance of the Quality Management System (QMS) reflecting the principles of ISO 9001
  • Support development and maintenance of the Quality Management Plan (QMP)
  • Ensure the QMS defines and documents all organizational processes, procedures, and responsibilities for achieving quality policies, practices, and objectives
  • Monitor and report on quality performance metrics across all program elements
  • Support preparation and delivery of quality inputs to all Program Management Reviews (PMRs) and Monthly Status Reports (MSRs)
  • Conduct quality reviews of all documentation
  • Maintain configuration settings, version information, and system baseline data
  • Review and validate all test results, deficiency reports, and resolutions
  • Identify, document, track, and report all quality non-compliance findings across all program elements

Qualifications
Qualifications
  • Bachelor's Degree +5 years in Quality Management, Systems Engineering, Computer Science, Information Technology, Business Administration, or a related field required
  • Quality Assurance Experience
  • Minimum 3-5 years of progressive quality assurance experience on complex federal government IT or systems integration programs
  • Demonstrated experience implementing and maintaining Quality Management Systems (QMS) reflecting ISO 9001 principles
  • Must be a U.S. Person
  • Must successfully complete required background checks and security screenings
  • Prior experience as a Quality Assurance Analyst on an FAA or DoD simulation/training system program
  • Experience supporting quality assurance for programs with nationwide multi-site deployments

Preferred Qualifications
  • Prior experience as a Quality Assurance Analyst on an FAA or DoD simulation/training system program
  • Experience supporting quality assurance for programs with nationwide multi-site deployments

Recommended Certifications
  • ISO 9001 Lead Auditor Certification
  • Primary work location will be remote
  • Must be available for quarterly PMRs at designated locations
  • Must be available to support in-person and virtual meetings
  • Must be available to conduct on-site quality reviews at designated sites

Work Environment & Travel Requirements
  • Primary work location will be remote
  • Must be available for quarterly PMRs at designated locations
  • Must be available to support in-person and virtual meetings
  • Must be available to conduct on-site quality reviews at designated sites

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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