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Ivr Qa Analyst Jobs (NOW HIRING)

NAVA Software Solutions

QA Analyst

Omaha, NE · On-site

NAVA Software solutions is looking for a QA Analyst Details: QA Analyst Location:Omaha NE - Onsite Duration: Full time / Direct Hire Required: * 6+years of related technical experience. * Linux ...

Diligent Corporation

The QA Analyst is part of a cross-functional agile team and involved in every step of the software testing life cycle, from planning to releasing the product. Key Responsibilities * Demonstrates ...

CityFirst Bank

Quality Assurance Analyst

Washington, DC · On-site

$87K - $92K/yr

ROLE SUMMARY The Quality Assurance (QA) Analyst is responsible for maintaining the integrity, accuracy, and completeness of post-closing documentation, loan servicing activities and operational ...

VISTRUE LLC

Quality Assurance Analyst

Oldsmar, FL · On-site

To learn more, visit and Quality Assurance Analyst The Mission of the Role Vistrue is looking for a Quality Assurance Analyst to be a key member of the overall Product Delivery Team and perform a ...

Insilico Logix

Quality Assurance Analyst

Herndon, VA

We are seeking candidates for Jr. Quality Assurance Analyst positions. These are full time positions with a competitive starting salary and an industry leading commission plan. Qualifications Minimum ...

CSV-Taurean

Quality Assurance Analyst

San Antonio, TX · On-site

San Antonio, TX Position Summary The Quality Assurance Analyst supports M365 quality assurance, governance validation, documentation, and reporting activities. This role ensures compliance with ...

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Ivr Qa Analyst information

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How much do ivr qa analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for ivr qa analyst in the United States is $40.04, according to ZipRecruiter salary data. Most workers in this role earn between $28.61 and $49.52 per hour, depending on experience, location, and employer.

Is QA a difficult job?

Quality Assurance (QA) roles such as QA Analysts often require attention to detail, analytical skills, and knowledge of testing tools. The difficulty depends on the complexity of the projects and the level of experience, but it generally involves systematic testing, documentation, and problem-solving tasks that can be challenging but manageable with proper training.

What are the key skills and qualifications needed to thrive as an IVR QA Analyst, and why are they important?

To thrive as an IVR QA Analyst, you need a solid understanding of quality assurance methodologies, test case development, and IVR (Interactive Voice Response) systems, often supported by a degree in computer science or a related field. Familiarity with IVR testing tools, automation frameworks, and ticketing systems like Jira is typically required, along with relevant certifications such as ISTQB. Attention to detail, analytical thinking, and effective communication are crucial soft skills for identifying issues and collaborating with cross-functional teams. These skills ensure the delivery of high-quality, user-friendly IVR solutions that meet business and customer needs.

What is an IVR QA Analyst?

An IVR QA Analyst is a professional responsible for testing and evaluating Interactive Voice Response (IVR) systems to ensure they function correctly and provide a positive user experience. They create test plans, execute test cases, and identify issues or bugs in the IVR system's call flows and functionalities. Additionally, IVR QA Analysts document their findings, suggest improvements, and may work closely with developers and other stakeholders to enhance system performance and reliability.

Is QA a good entry-level job?

A QA analyst role, such as an IVR QA analyst, is often suitable for entry-level candidates interested in software testing and quality assurance. It typically requires attention to detail, basic understanding of testing tools, and good communication skills, making it accessible for those starting in the tech field.

What are some common challenges IVR QA Analysts face when testing interactive voice response systems?

IVR QA Analysts often encounter challenges such as accurately simulating a wide variety of user interactions, handling natural language variability, and ensuring consistent audio quality across different devices and environments. Testing requires attention to detail to identify issues like misrouted calls, unclear prompts, or system latency that can affect user experience. Collaboration with developers, voice designers, and business analysts is essential to address these issues quickly and improve the overall reliability and usability of the IVR system.

What does a QA analyst actually do?

A QA analyst tests software or systems to ensure they meet quality standards and function correctly. In an IVR QA analyst role, this involves reviewing call flows, scripting test cases, and verifying that automated and manual tests identify issues before deployment. They often use testing tools and require attention to detail to improve user experience and system reliability.

What is the role of a call Centre quality assurance?

A call centre quality assurance (QA) analyst monitors and evaluates customer interactions to ensure adherence to company standards, policies, and procedures. They review calls, provide feedback, and identify areas for improvement to enhance service quality and customer satisfaction, often using call recording and monitoring tools.

What is the difference between Ivr Qa Analyst vs Call Center Quality Analyst?

AspectIvr Qa AnalystCall Center Quality Analyst
CertificationsQuality assurance, testing certificationsCustomer service, quality assurance
Work EnvironmentTelephony systems, IVR platformsCall centers, customer service teams
Industry UsageTelecom, tech companiesCustomer service, BPOs
Primary FocusTesting and validating IVR systemsMonitoring and improving call quality

While both roles focus on quality assurance, the Ivr Qa Analyst specializes in testing and validating interactive voice response systems, ensuring they function correctly. In contrast, the Call Center Quality Analyst primarily monitors customer interactions to improve service quality. Both roles require strong analytical skills but differ in their technical versus customer-focused responsibilities.

More about Ivr Qa Analyst jobs
What job categories do people searching Ivr Qa Analyst jobs look for? The top searched job categories for Ivr Qa Analyst jobs are:
Ivr Qa Analyst jobs near you
Infographic showing various Ivr Qa Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $83,275 per year, or $40 per hour.
QA Analyst

QA Analyst

NAVA Software Solutions

Omaha, NE • On-site

Full-time

Posted 27 days ago

Job description

NAVA Software solutions is looking for a QA Analyst
Details:
QA Analyst
Location:Omaha NE - Onsite
Duration: Full time / Direct Hire
Required:
  • 6+years of related technical experience.
  • Linux background
  • Subject Matter Expertise with demonstrated technical experience in one or more mainframe and/or distributed application technologies, web application technologies, databases, principles of quality, test automation, and performance testing activities.

Desired:
  • Knowledge of Banking Industry: Payments, Tax Payments, ACH, NACHA (National Automated Clearing House Association)
  • Strong communication skills both verbal and written communication with internal and external client leadership
  • Knowledge of user interface testing and ADA compliance testing
  • Knowledge of automation tools: TOSCA, Selenium
  • Knowledge of project management and waterfall Software Development Lifecycle (SDLC) processes
  • Knowledge of the key processes in the business and the business rules that impact the development and/or implementation of information systems.
  • Knowledge of Corporate Applications & tools: Jira, SharePoint, Workday
  • Knowledge of MS Office - Word, Excel, PowerPoint
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

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