Service Now Administrator Developer (Hybrid)

Job Title: Service Now Administrator Developer (Hybrid)
Location: Charlotte, NC
Duration: 12+ Months

Job Description:
This position is the second level of the Application Developer series. Provide support and configuration for packaged and custom client applications. This position, under general supervision, is responsible for implementing and supporting technology for business applications. Specific responsibilities include installing vendor application packages, application configuration, data analysis, data cleansing, application monitoring, root cause analysis and general troubleshooting.  Incumbents are required to have a broader knowledge base of programming code for multiple applications and must be able to work with systems that link to multiple databases and involve more complex equations.  Application Developers are responsible for writing and maintaining code, performing analysis work and may lead application development activities. The primary function domain for this position is Administration and Enhancement of our ServiceNow implementation.

ESSENTIAL FUNCTIONS

• Provide end-to-end support of existing applications, both internally developed, and vendor provided.
• Support IT staff through programming efforts and modifications needed for applications and automated processes.
• Assist in the development of procedures including the creation of documentation to support those procedures.
• Assist IT and other departmental staff in reviewing, analyzing and evaluating business processes and end user needs to support business requirements.
• Assess, test and implement software (including version updates) and security patches to supported third party applications.
• Provide support for business applications within the enterprise.
• Provide setup and configuration of applications.
• Develop recommendations for enhancing approaches for software support services.
• Analyze performance of program and acts to correct deficiencies.
• Participate in the development and implementation of processes that improve efficiency and enhance productivity.
• Coordinate the implementation of software updates with staff.
• Work with software vendors to understand, configure, enhance, and support software products.
• Utilize established development tools, guidelines and conventions including but not limited to ServiceNow and JavaScript. C#/.NET development experience a plus
• Design, build and test new ServiceNow software applications, flows, scripts, etc.
• Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement.
• Maintain existing software systems by identifying and correcting software defects.
• Investigate and develop skills in new technologies.

MINIMUM QUALIFICATIONS

• Experience:  Minimum of three years of programming experience
• Education:  Bachelor's degree in Information Technology or Computer Science
• Combination of relevant education and relevant experience accepted:  Yes

PREFERRED QUALIFICATIONS

• Understanding of application interfaces and their architecture (API)
• Experience on ServiceNow platform or similar

KNOWLEDGE, SKILLS, AND ABILITIES

• Current software development technologies, trends, and methodologies
• Common software engineering design patterns

Abilities

• Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals
• Building Partnerships: Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
• Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships
• Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs
• Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
• Driving for Results: Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Managing Conflict: Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people

COMPUTER SKILLS

• Advanced proficiency in Microsoft Office

Skills:
 SkillRequired / DesiredAmountof ExperienceExperience with source code control and software configuration management toolsRequired3YearsExperience with relational database design and administrationRequired3YearsExperience with JS libraries, HTML5, and CSSRequired3YearsExperience developing in a continuous integration environment using source code control, automated testing, and build automationRequired3YearsExperience with agile development practicesRequired3YearsSignificant experience with iterative and test-driven development practicesRequired3YearsAgile MethodologyRequired3YearsExperience with GitHighly desired1Years

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