Part Time Front Desk Agent

Job description

Do you enjoy helping guests make memories of a lifetime? At the Best Western Plus Waynesboro Inn and Suites our goal is to make someone's day every day. We work in an exciting and positive environment where we inspire travel through unique experiences.

We are seeking a professional and courteous Part Time Front Desk Agent to join our team here at the Best Western Plus Waynesboro Inn and Suites. As our Front Desk Agent, you will ensure every interaction with a guest is a positive and memorable experience from the time they arrive on the property until they depart. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.

The required hours for this position are 8-hour shifts, and the candidate must be able to work a combination of 7:30am-3:30pm as well as 3:30pm-11:30pm. Weekends and holidays are required, the days worked will vary each week. The Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates, and amenities.

If you are passionate about hospitality, possess excellent interpersonal skills, and enjoy working in a dynamic environment we would like to meet you and invite you to apply for the Front Desk Agent position.

Responsibilities

• Perform all check-in and check-out tasks.
• Respond to guests requests
• Assist guests with reservations online and over the phone
• Work as a team with co-workers to complete checklists and daily duties
• Prepares and consistently restocks the front desk with supplies
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of booking and payments

Skills

• Customer service can do attitude
• Excellent communication and organizational skills
• Understanding of how travel planning websites operate, like Booking.com, Expedia, and TripAdvisor
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multi-task responsibilities and prioritize duties.
• 6 months Customer Service Experience