IT Software QA Advisor

PRIMARY PURPOSE:

To design, develop, maintain, test and debug tests for software and applications; to determine the compatibility and impact of new programs on existing system tests and test plans; to develop expertise in and assume responsibility for one or more specific system functions; to formulate/define system scope and objectives; to devise or modify tests to verify implementation of complex problems; to assume responsibility for project completion; and to provide guidance and training to other colleagues on team for proper QA/Test protocols.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Becomes familiar with all aspects of the application including reports, parameters, claims management, intake services, carrier/client interfaces and vendor/business partner interfaces.

Assumes responsibility and develops expertise for a all areas of current Temp Housing claim systems, financial systems and client/customer portals

Defines and establishes quality assurance procedures, standards, metrics reporting and auditing.

Analyzes user needs as required; leads in the design of tests to verify that end user needs have been met.

Develops and maintains software test scripts and test plans to verify systems meet the specifications outlines in data processing requests.

Assists with deployments of code base from QA / Test to production.

Tests and verifies software; assists in testing projects for members of the programming staff.

Prepares documentation for assigned projects and follows software release procedures.

Assists in the professional growth of Quality Assurance Analyst I colleagues.

Evaluates and implements pre-established standards and guidelines as they pertain to design and development of tests and test plans.

Maintains up-to-date knowledge of current quality assurance tools and other technology advances.

Delivers and maintains the highest quality of customer services to our clients.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

Performs other duties as assigned.

Supports the organization's quality program(s).

Travels as required.

SKILLS & KNOWLEDGE:

Knowledge of client/server applications and claims management systems

Excellent project management skills

High level of self-motivation

Excellent oral and written communication, including presentation skills

PC literate, including Microsoft Office products

Leadership skills

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Ability to work independently

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

EDUCATION & LICENSING:

Bachelor's degree from an accredited college or university required. Information Systems or Computer Science major preferred.

EXPERIENCE:

Eight (8) years of information technology/computer science experience or equivalent combination of education and experience required, including four (4) years of testing/quality assurance experience with two (2) years specialized experience with emphasis on interpreting user requirements, and development of business application tests required. Insurance industry experience preferred.

WORK ENVIRONMENT:

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: