Sales Manager

Job Summary:

The Sales Manager at Pepper Palace plays a pivotal role in driving the store's sales performance, ensuring exceptional customer service, and maintaining the brand's high standards. This position involves hands-on management of store operations, team leadership, and a commitment to achieving sales goals, all while ensuring an outstanding experience for every customer.

Duties/Responsibilities:

Customer Engagement:

• Act as a frontline contact for customer queries, feedback, and service, ensuring every customer experiences the best of Pepper Palace.
• Stay updated on product knowledge to assist customers with informed recommendations and insights.
• Address and resolve any customer concerns promptly, ensuring satisfaction and promoting return visits.

Operational Support:

• Aid the Retail Sales Manager in daily store operations, ensuring tasks like inventory checks, product restocks, and visual merchandising are executed efficiently.
• Contribute to a welcoming store environment, upholding Pepper Palace's visual and service standards.
• Engage in sales initiatives, assisting the team in meeting store targets and KPIs.

Team Collaboration:

• Support the Retail Sales Manager in fostering a collaborative and positive team environment.
• Provide feedback on customer preferences, trends, and potential areas for improvement.
• Assist in training sessions and team meetings as needed.

Other duties as assigned.

Qualification:

• High school diploma or equivalent required.
• 1 – 3 years of supervisory experience.
• Commitment to delivering exceptional customer service.
• Strong organizational and multitasking abilities.
• Solid communication and interpersonal skills.
• Ability to work cohesively with a team and support leadership directives.
• Familiarity with retail operations and an understanding of store dynamics.
• Previous experience in retail sales or customer service roles.

Travel Requirements:

• 0 - 5% of the time or as business requires.

Pepper Palace is an Equal Opportunity Employer, a proud supporter of Veterans, and a Drug-Free Workplace.