Market Field Manager - Nashville

Company Profile: 

Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country.  Come join our growing company.

Job Overview:

The Market Field Manager will report to the General Manager. The Market Field Manager will be responsible for overseeing the day-to-day field operations and routing. The Market Field Manager will be required to fully understand all aspects of the field operations, build positive relationships with the client and delivery teams, and increase the efficiencies and revenue within their delivery operations. With the leadership and support of the General Manager, builds capabilities within their teams to execute the overall company's strategy and achieve results for their department(s) today and tomorrow. They work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the company’s vision. The leader we seek for this role emanates the Company's culture and inspires others to create possibilities that otherwise wouldn't exist. They are a leading example of self-development to those around them and can also be found present in the operation encouraging and energizing their team.

Responsibilities and Duties:

• Manages a fleet of independent delivery contractors.

• • Focus on Independent Contractor Partnerships through weekly meetings to review service, profitability, claims and compliance.
  • Develop and hold your delivery teams accountable by managing loadouts and monitoring routes throughout the day.
  • Weekly ride behinds in field with teams to ensure client satisfaction and training.
  • Recruitment of New Service Provider’s
    • Continuously recruit new contractors utilizing Diakon best practices.
    • Follow up on leads from networking and advertising.
    • Validate skill set of prospect contractors and teams.
    • Work with Compliance, Openforce, and the Recruiting team to expedite onboarding.
• Build and grow relationships with client personnel.
  • Communicate effectively and timely with the client.
  • Visit store to build/maintain relationship with client.
  • Uncover additional revenue generating needs from stores – Multi Family projects, dedicated pro accounts, big and bulky deliveries.
• P&L Management
  • Delivery Expense.
  • Operating Expenses.
  • Administrative Expense.
  • Achieve Location Budget goals.
  • Manage claims and their processes.
  • Travel expenditures.

• Tracking annual budgeting and monthly variance analysis.

• Achieve goals and company policies set forth by the client & Diakon Logistics.
• Execute Daily routing of orders for following days routes.
• Participate in Weekly Operations Meetings and client calls.
• Provide Weekly updates on your locations as dictated by the General Manager.

Skills/Requirements:

• Proven leadership and motivational skills / Ability to positively impact performance.
• Hands-on management approach that shares responsibilities to ensure the customer is served.
• Effective communication skills with awareness of relationship building skills.
• Excellent written and verbal communication skills.
• Bilingual with Spanish highly preferred.
• Ability to operate in strict time frames environment.
• Ability to operate in a metric-based performance environment and conduct quantitative root cause analysis to implement necessary solutions.
• Strong Excel spreadsheet skills; proficiency in MS Office application.
• Bachelors’ Degree and 2-4 years in the logistics/supply chain field preferred.

Salary:  $55,000-65,000/annually DOE + bonus potential

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.