IT Operations Analyst Part-Time

Nlets is a 50-year old not-for-profit with a business model for the interstate exchange of criminal justice information for justice and public safety professionals and a new and growing business model reaching more customers in both the governmental and private sector with over three billion messages exchanged in 2021. We are seeking a highly skilled and enthusiastic individual, but even more importantly someone who is enthusiastic about using their hard-won skills making a difference; making America safer; catching the bad guys and keeping law enforcement officers safe in both the US and Canada.

The Operations Services Analyst is a key member of the Nlets team. This position entails monitoring and maintaining WAN/LAN and associated network nodes; responding to alerts; isolating and correcting network service fault conditions; coordinating with customer service, communication providers, equipment vendors, system administrators, and network service providers to correct fault conditions; escalating complex failure conditions to network engineering or server administration for resolution; maintaining network management systems, tools, and network documentation; tracking and reporting on network preventative and remedial maintenance activities; and generating statistical and administrative reports on network reliability and utilization.