Customer Service - Tucson Regional

JOB TITLE:  Customer Service - Road Tester

JOB SUMMARY:  Working outdoors, administering parking tests, road tests (testing for earning a Driver's License) and observing driving/road tests while riding along in customer vehicle.

1) Facilitator / Photo taking support

2) Lobby and kiosk support

3) VIN inspections

4) Road Tests

Hours:  8:00 a.m. - 5:00 p.m., Monday - Friday

Pay:  $16.04 per hour

Location: Tucson, AZ 85713

Type: Temporary, with the possibility of hire

Duration:  Ongoing, up to a two-year maximum

Benefits:   Available after eligibility period is met

DUTIES

• Provide excellent customer service.
• Explain the testing process and requirements
• Oversee road test for earning a driver's license.
• Oversee Parking Test for earning a driver's license.
• Complete pre trip vehicle Inspection.
• Observe driving/road test while riding in vehicle along with the driver. The driver will be required to provide the vehicle.
• Typical timelines: Approximately 20 Min per test.
• Document and score the test - issue pass/fail based on qualifications observed.
• Inform applicant/driver of test results.
• Handle, file, and record documentation.
• Other duties will be handling the greeter station (where applicable), taking photos, administering written tests, entering exam results, etc.

REQUIREMENTS

• FINGERPRINT CHECK REQUIRED
• Background check required
• Must be at least 21 years old
• Proven customer service skills (1 to 2 years minimum)
• Must have a valid Arizona driver's license
• Must enjoy working with people in person
• Ability to explain testing process and requirements
• Ability to oversee road and parking tests
• Ability to use a computer to record documentation