Remote Support Engineer- All Shifts Available

Atlantic-IT

Newark, NJ

Expired: over a month ago Applications are no longer accepted.

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

We are seeking a Remote Support Technician/Engineer/Analyst to join our team! You will resolve customer technology related issues.

The Remote Support Technician/Engineer/Analyst will:

Provide technical assistance with a variety of virtual and physical hardware and mission critical applications for different industries
Resolve issues quickly for clients using various troubleshooting tools and communication methods email
Track customer issues and resolutions through ticketing system
Ensure processes and procedures are followed
Proactively solve problems and recommend preventive options to stay ahead of future problems
Continually investigate ways to improve the customer experience with the service center
Can quickly evaluate the priority of the issue and determine the fastest resolution options.

Remote Support Technician/Engineer/Analyst Qualifications should be:

Previous experience in IT, customer service, or other related fields
Able to build a positive rapport with clients Strong troubleshooting and critical thinking skills
Able to demonstrate a positive, courtesy confident, and professional demeanor

Remote Support Technician/Engineer/Analyst Job Requirements should be:

Previous experience with technical support for small to medium size business
Ability to sometimes provide afterhours client support
3+ years of experience with Microsoft based technologies and systems
3+years of experience with Avaya, VOIP or telecommunication systems
3+ years of Windows 2003/2008/2012 Server
3+MS Office skills in a systems implementation and/or systems administration role
3+ years of Exchange 2007/2010/2013,
3+ years of Office 365
3+ years of google suite

Remote Support Technician/Engineer/Analyst Desired Experience:

Expertise in Virtualization and Data Storage technologies such as: Citrix and VMWare
Familiar with Apple OS and products
Cisco, Meraki, SonicWall experience desirable
VMware and/or Citrix experience are desirable
Linux experience are desirable

Benefits:

Step into this role and you're joining a company committed to providing a fun and challenging work environment. This is truly a fast-paced company where the business is continually expanding, and that means you will be exposed and learning about new technologies This position offers the chance to work with some wonderful people on very cutting-edge projects. The company also offers virtually limitless growth opportunities, as well as very competitive compensation and outstanding benefits that include:

Medical/Vision/Dental insurance
Life insurance
Company paid short/long-term disability
Educational assistance
Employee assistance program
Adoption assistance
401(k) plan
Bonus program

Flexible Work Schedule

Job Types: Full-time, Part-time

Company Description

Atlantic-IT.net stands at the forefront of technological innovation as an outsourced IT department and a pioneering technology company. Our mission extends beyond offering comprehensive IT services and support; we are dedicated to driving innovation, integration, and productivity across all technology products and solutions. Specializing in serving organizations without their own internal IT department, we ensure that technology strategies are aligned with and actively propel business goals forward. Our commitment to excellence has made us a trusted partner for a wide range of clients throughout the Tristate area. At Atlantic-IT.net, we don’t just manage technology needs—we revolutionize how businesses grow and protect their networks through cutting-edge solutions and strategic IT planning.

Why Work Here?