Retention Strategy Manager

Company Overview:

FrndlyTV is a dynamic and innovative streaming TV company dedicated to delivering high-quality entertainment experiences to our valued subscribers. We are seeking a motivated and customer obsessed individual to join our team as a Retention Strategy Manager. If you are passionate about driving customer-centric improvements, have experience leading cross-functional project teams, and love TV, we want to talk with you!

Position Overview:

As the Retention Strategy Manager, you will play a pivotal role in identifying areas for improvement in our customer retention and engagement strategies. You will develop, implement, and manage projects to enhance subscriber satisfaction, increase engagement on our platform, and optimize messaging. This role requires strong communication skills, exceptional project management abilities, and a keen understanding of customer-centric strategies. We will be depending on you to utilize a high level of discretion and judgment to make this focus area a success.

Key Responsibilities:

• Collaborate with company leadership to assess current customer retention and engagement strategies. Then identify, create, and implement additional strategies.
• Accountable for identifying areas in the customer experience / lifecycle where we can drive additional engagement and build actionable plans to improve these areas.
• Manage/Direct collaboration across teams to implement the changes required for execution of retention and engagement projects.
• Review feedback from subscribers to make recommendations to drive project adjustments and improvements in engagement strategies.
• Stay up-to-date with industry trends and best practices related to customer retention, engagement, and content promotion.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field (or equivalent work experience).
• 3-7 years of experience in project / campaign management, a focus on customer retention, engagement initiatives, and messaging is preferred.
• Strong interpersonal and communication skills, both written and verbal.
• Excellent problem-solving and critical-thinking abilities.

Compensation: Our cash compensation amount for this role is targeted from $60,000 to $90,000. Pay determination will be based on experience

Additional Compensation: Potential yearly bonus

We've got you covered!

• 90% of medical insurance covered for the basic medical plan
• 75% of dental & vision insurance covered
• 100% of Short-term & Long-term disability covered
• For the costs we can't cover we offer HSA & FSA options

Happy employees are the best employees

• 100% covered Employee Assistance Program that offers counseling, financial planning, legal assistance, and much more!

We work to live our extraordinary lives:

• 13 Paid Company Holidays per year to ensure that you have time to spend with your friends and family.
• 4 weeks of Paid Time Off so you have the time you need to do the things that you LOVE.
• Paid sick leave to ensure that you can rest, recover, and take care of yourself
• Parental leave offered to help you grow & support your family

We want to take care of our employees long-term:

• 4% 401K match!
• Yearly all staff trainings to align with our goals and mission
• Continued education options

Our people are the best people:

• We like to have fun! We host an all-staff event every quarter for our people to come together, bond and meet each others' family and friends. Past events have included a Company Picnic at Wash Park, a Board Game Tournament, a Trivia Night, and a Holiday Party at Punch Bowl Social
• Monthly volunteer opportunities (because giving to our community warms our hearts)
• Every Wednesday we have a company-sponsored lunch in the office (yum!)
• Once a month we come together for a Town Hall to connect and learn about the business

We LOVE our product and so will you:

• Complimentary Frndly TV Programming!

Frndly TV is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, veteran, or disability status.