Assistant Patient Coordinator

Cosmetic Physician Partners, in partnership with Eric Mariotti MD, an experienced plastic surgeon in Concord, California is seeking a full-time Assistant Patient Coordinator to join our team. 

Do you love to make people feel special? Do you like to connect with patients to help them feel more at ease? Are you able to focus even when there are other distractions? Do you enjoy influencing others to act? Do you have a proven track record in sales? If you answered yes, please read on…

Schedule:
Monday through Friday, 8am to 5pm

Responsibilities:

• Warmly greet and assist clients on phone, text, via email, and in person in regard to all aspects of client interaction from check-in to checkout and follow-up
• Receive incoming telephone calls promptly and politely, practicing proper phone etiquette
• Follow-up on leads coming in via phone, voicemail, website chat, emails and other forms of communication.
• Follow-up with existing patients to schedule next appt for consultations, services, follow-up appointments via phone, email, text.
• Protect the privacy of all clients and handle with discretion any information they may provide to the clinic
• Comply with all departmental and company policies including HIPAA and OSHA
• Maintain confidentiality of practice’s proprietary information
• Liaison to patients via Virtual Evaluations with Dr. Mariotti to pre-qualify for specific procedures; share expert opinion with patients in timely fashion
• Reach out to all surgical consultation patients 3 weeks prior to appointment to verify availability and continued interest

Patient Education/Scheduling Consultations:

• Emotionally connect with patients by discovering their “why” for a particular procedure
• Educate potential new patient on the procedures they’re interested in
• Based on feedback or details provided by patient, educate them on procedure that best suits the issue they want to treat
• Credential the doctor, the practice, the surgery center, and the procedure to the patient
• Give a ballpark figure to the patient for the cost of the surgery & educate patient on financing if interested
• Schedule the consultation; add patient to waitlist based on whether they’re a good fit for the practice (ie: motivated, financially prepared, good candidate)

Lead Management:

• Check CRM (Customer Relationship Management) software regularly throughout the day to follow up on website leads
• Reach out to lead by phone, text or email within 15 minutes
• Follow up with leads at least 5 times in 10 days of receiving lead
• Follow up with unreturned phone calls with a text or email
• Make detailed notations of progress with leads in CRM
• Add new patient lead information into EMR; be sure to include all pertinent information including referral source, email, phone number
• As patients attend consults, be sure to update their status in CRM
• Add incoming phone calls for new patient consultations into the CRM

Additional Responsibilities If Helping Front Desk or Spa:

• Provide and verify all paperwork is completed by the patient before the appointment
• Make reminder phone calls to clients about their appointments
• Escort clients to appropriate locations or services
• Maintain control of the point-of-sale area and follow established guidelines for payment/sale process
• Maintain inventory of brochure material in client areas as necessary
• Maintain orderliness and cleanliness of retail area
• Help keep reception desk and lobby reception areas immaculate
• Input Alle points and other rewards programs and help patients sign up
• Possess a thorough sales knowledge of all clinic services, rates and retail product costs
• Assist and educate clients with retail purchases 
• Maintain a thorough knowledge of general facility programs and services, and be able to explain them to clients
• All duties and requirements stated above are essential job functions.  Staff members may be required to perform other job-related duties as directed by the supervisor.

Qualifications:

• At least 2 years experience in a similar capacity involving direct communications with the public and/or patients, preferably in a hospitality or medical setting
• High school graduate required with 2-year college preferred
• Computer/phone/typing experience required
• Experience with Microsoft Office programs
• Warm, enthusiastic, and excellent telephone etiquette and communication skills
• Outstanding listening skills and ability to remain calm and empathize with others
• Good organizational skills and detail-oriented

Benefits

• 401K with company match
• PTO
• Medical, Dental, Vision and additional insurances
• Much more!

Cosmetic Physician Partners, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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