Hotel Gift Shop Representative

Description

We are looking for a personable candidate to run our gift shop and run the main phone while providing a memorable guest experience.

Crowne Plaza Knoxville Downtown University in Knoxville, TN is looking for one gift shop attendant to join our team. We are located at 401 W. Summit Hill Drive. Our ideal candidate is attentive, ambitious, and engaged.

Benefits:

• Free Employee Meal
• Employee Discounts at all IHG Hotels
• Free on Property Parking
• Discounted Bus Passes

Responsibilities
• Directs callers to the appropriate person by operating the hotel switchboard
• Communicates clearly and concisely
• Demonstrates proficiency in using the switchboard equipment
• Transfers incoming calls promptly to the appropriate extension
• Assists customers make long-distance calls and access the internet by instructing them on appropriate procedures and/or placing calls
• Sets up customer wake-up calls and logs wake-up call requests as appropriate
• Forwards calls to appropriate voicemail, takes accurate and complete messages when appropriate
• Assists guests in the gift shop with purchases and maintains gift shop inventory and cleanliness
• Greets guests in the gift shop in a warm and friendly manner
• Offers assistance to guests in the gift shop
• Utilizes gift shop computer to complete accurate transactions for gift shop purchases
• Maximizes revenue and cash flow by adhering to credit and inventory control processes
• Completes required shift documentation and closing paperwork at the end of each shift
• Obtains appropriate approvals and signatures for gift shop purchases
• Assists guests in locating requested items in the gift shop
• Restock coolers and snack items when supply is low
• Displays gift shop inventory in a clean and orderly fashion
• Completes daily cleaning list to maintain cleanliness and tidy appearance of the gift shop
• Responds to inquiries about hotel services
• Keeps current on hotel accommodations, services, and area attractions
• Responds to caller inquiries for information
• Contact appropriate departments to fulfill guest requests

Qualifications
• Enjoy being in a dynamic job where no task is above or below you
• Enjoy meeting and interacting with people