Customer Experience Representative, Full time, THURS-SUN 11:30P-8A EST

Customer Experience Representative - Remote

Schedule: Part Time, Mon, Tues, Thurs, Fri 11:30P-4A PST

Hourly Rate: $17. 50 CAD per hour

Who You ll Work For

REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that s over 18,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we re making the place you live, the place you love to be.

What You ll Do

As part of our rapidly-growing team of Customer Experience Representatives, you ll handle calls, emails, SMS and chat interactions from REEF customers and partners across North America and Europe with professionalism and efficiency.

This is a permanent work-from-home position.

Operate with Speed, Agility and Accuracy

• Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment
• Toggle between multiple REEF systems and databases to look up information, update records, and log key details about customer interactions
• Maintain attention to detail and accuracy in both verbal (phone) and textual (email, chat, and SMS) communications

Champion Customer Success

• Foster customer success by efficiently resolving customer inquiries and complaints
• Demonstrate empathy and excellent listening skills
• Embrace performance-based targets and call monitoring/recording

What We Want from You

• High school diploma or equivalent certification
• Previous experience in a high-volume, fast-paced environment
• A strong work ethic and reliability with professionalism and poise
• Superior interpersonal, verbal, and written communication skills
• Maintain attention to detail while performing repetitive tasks
• Ability to work from a seated position at a desk and talk on the phone for 8 hours a day
• Designated workspace at home, with a reliable high-speed internet connection
• A knowledge of contact center policies and software, including CRM, phone systems, etc. is an asset but is not required

What We ll Provide

Career pathing and advancement opportunities

Computer, monitor, keyboard, and full training for REEF system

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.

WORKING CONDITIONS:
Work is performed indoors for extended periods of time including up to the entire duration of a shift.