Front Desk Receptionist - Temp to Permanent

Description

Job Title: Front Desk Administrative Support

Reports To: Clinic Manager

Hiring for multiple locations

Summary: Responsible for assisting the front desk team in coordination of patient care and clinic operations. Provides expertise, knowledge and leadership to their team. Serves as mentor by modeling professional practices consistent with organizational goals, customer service, clinical effectiveness and the standards of care.

Duties and Responsibilities include the following. Other duties may be assigned.

• Contact insurance companies to obtain information including eligibility, claim numbers, etc.*
• Prepare M164 Forms with accurate information prior to appointment date.*
• Work with Work Comp Clinical Care Coordinator and other patient care techs to assist them in providing highest quality of care and service.*
• Assists with front desk duties as required (i.e. Check-in, answering phones, appointment scheduling and/or patient reminder calls).*
• Greet patients in a professional and friendly manner.*
• Collect Copays and balances, assist patients with billing to the best of your ability by understanding statements and EOB's.
• Fax, copy, and scan documents as needed.*
• Responds to all correspondences and tasks (via letter, email, faxes) in a timely manner.*
• Speaks with patients and resolves minor issues.*
• Adheres to policy and compliance initiatives.*
• Assists in ensuring that the medical office (front desk and waiting area) is kept clean and tidy at all times.*
• Attends meetings as scheduled.*
• Assist in office flow and help out with additional administrative and office duties as required.*

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word; Microsoft Excel; Microsoft Internet Explorer 7.0 or higher and AthenaNet.

Education/Experience:

Associate's degree (A. A. / A. S.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.

Equipment:

• Multi-line telephone system
• Facsimile machine
• Photocopy/Scanner machine
• Computer/Printer
• EMR (Electronic Medical Records)
• Phreesia dashboard and tablets
• Cash draw and log

Knowledge, Skills and Other Abilities:

• Customer service
• Oral communication
• Written communication
• Computer literacy
• Telephone etiquette
• Diplomacy
• Professionalism
• Organization
• Keyboard skills
• Time management
• Math aptitude
• Proofreading skills

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to bloodborne pathogens.

The noise level in the work environment is usually moderate.