Bilingual Member Services Clerk (Spanish)

Now hiring a Bilingual Member Services Clerk in Alameda, CA. This administrative position requires candidates to be bilingual in English and Spanish and has career growth potential. This would be full time / 40+ hours per week. NOT REMOTE- fully onsite.

If interested, please apply!

Corrin Misak - Staffing Manager II
A-Line Staffing Solutions
cmisak@alinestaffing.com or (586) 710-7958

Member Services Clerk Overview:

• Schedule: 8am-5pm PST M-F
• Onsite in Alameda, CA
• Pay Rate: $20-$26/hour, paid biweekly
  • Based on experience and education
  • Benefits are available to full-time employees after 90 days of employment
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
• This position is a W2 contract assignment
  • Targeted start: 5/27
  • Can last up to 6 months, or 1000 hours

Member Services Clerk Responsibilities:

• Under the general guidance from the Director, Member Services, the Member Services Support Clerk is responsible to provide support to the Member Services Department.
• Responsible for the daily tracking of incoming member correspondence in the member database and assignment to Member Services Representatives as appropriate for follow up.
• Maintain department miscellaneous filing (paper and electronic) in an organized fashion.
• Performs clerical duties deemed necessary to ensure smooth functioning of the department.
• Communicate effectively in a professional manner with plan partners/vendors.
• Analyze incoming invoices, validate accuracy, and prepare for signature by Member Services Director.
• Coordinate requests for on-site interpreter appointments through third-party vendor. Receive requests from internal staff or external providers, process the requests through the system, manage submissions to ensure requests are processed in a timely manner, monitor system to ensure requests are received and answered.
• Process requests for disenrollment, primarily (but not exclusively) through transfers out of county.
• Coordinate distribution and respond to fulfillment requests of membership materials including welcome packets, EOCs, and Provider Directories. Manage inventory of items through creating packets, ordering, replenishing, maintenance, and usage tracking.
• Open, sort, and distribute incoming departmental correspondence, including postal mail, e-mail, voicemail, and faxes.
• Copy and distribute departmental information, updates, and memos.
• Provide clerical support for the department including filing, faxing, and copying.
• Prepare standard enrollment, plan material fulfillment, and interpreter reports, and other ad hoc reports. Ensure daily tracking of metrics as needed, and provide monthly dashboard data on the first working day of each month.
• Complete other duties and special projects as assigned.

Member Services Clerk Qualifications:

• High school diploma or equivalent supplemented by specialized business courses or college degree.
• Two years of experience in related administrative, clerical, and/or data entry duties required.
• Experience in managing inventory, sorting and distributing incoming correspondence, and/or preparing reports beneficial.

Additional Skills:

• Excellent verbal and written communication skills.
• Strong organizational skills required.
• Ability to plan and execute projects independently.
• Ability to work in cooperation with others.
• Flexibility in performing assigned duties.
• Strong customer service background.
• Proficient in Microsoft Office suite especially Outlook, Word and Excel.

If interested, please apply to this job posting right away. I look forward to hearing from you!
Corrin Misak - Staffing Manager II
A-Line Staffing Solutions
cmisak@alinestaffing.com or (586) 710-7958