Food Service Operations Account Manager, New England

Who We Are

Reporting to the Senior Manager, Foodservice Operations works collaboratively with the Sales team to on-board, train and lead quality assurance with our accounts to ensure alignment with Peet’s broader business goals. Accounts include business and industry foodservice accounts, college & university campuses, specialty grocery, hospitals, Airports, and higher-end hotels and resorts. This person will ideally be based in the Boston area, and be responsible for servicing our New England region covering: Maine, Vermont, New Hampshire, Massachusetts and Upstate New York.

What You Will Do

• New account set up—Works closely with the Sales Manager to ensure new accounts are set up and equipped correctly to be able to successfully start the Peet’s We Proudly Brew program. Activities include preparing new account set up forms, initial orders, ordering marketing materials, brewing equipment and scheduling technicians for installation.
• New account training—Is responsible for ensuring new accounts are trained fully on all aspects of our brewing programs (drip, espresso, teas, ice blends), quality standards and ordering guidelines.
• On-going account support—Is responsible for performing regularly scheduled quality audit/business reviews, ensuring seasonal promotion sell-in and compliance, works closely with our equipment service team on all equipment related items, develops & maintains relationships with customers defining their business needs to improve their Peet’s program. Also supports accounts with any special marketing/community building events.
• Key Account Relationships – Builds and maintains relationships with current Key Account/Strategic partners. Works closely with key decision makers and ensures customer satisfaction. Ability to communicate confidently with various levels of Management.
• Organization—Maintains detailed account files including information on equipment, marketing collateral, ordering patterns, key account contacts, etc.
• Sales Support—Works collaboratively with the sales team to support sales efforts including conducting tastings, supporting trade shows, etc.

Who You Are

• Minimum two years related service account management, sales or training experience.
• Account experience within the foodservice sector; knowledge of foodservice accounts in the New England region preferred.
• Specialty coffee and tea experience preferred.
• Excellent customer service skills.
• Ability to communicate, present & influence effectively.
• Excellent time management skills & ability to multi-task and prioritize work.
• Strong initiative, motivation and self-management skills.
• Strong Word and Excel computer skills.
• Willingness to travel regularly throughout New England and Upstate New York, and on occasion, nationally for company meetings.

At Peet’s we hire the best people and are committed to supporting our employees and rewarding them for their work. The target annual base salary range for this position is $68,000-$82,000. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Peet’s offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.