Wound Care Clerk - Full Time

Wound Care Clerk - Full Time

POSITION SUMMARY:

This position is accountable to perform clerical duties, act as a unit receptionist, and coordinate patient activities with other departments via proper use of the computer and telephone and work with insurance companies to obtain authorization for services to be rendered.

Performs and coordinates a variety of functions relating to registration, scheduling of appointments, and authorizing treatments. Duties to include, but not limited to, greeting all patients and visitors according to CVH customer service standards, collecting pertinent demographic and billing information in accordance with all state and federal regulations. This position will also perform patient callbacks and assist all members of the practice team with clerical duties.

POSITION REQUIREMENTS:

Minimum Education:

• High School education or equivalent.

Minimum Work Experience:

• Previous unit clerk experience preferred.
• Knowledge of basic medical terminology, proper grammar, and spelling.
• Basic office equipment knowledge.
• Medical terminology and/or medical experience preferred.

Skills:

• Professional customer service skills.
• Basic computer skills required.
• Basic arithmetic skills.
• Good organizational and multi-tasking skills.
• Ability to read and communicate in English, bilingual abilities preferred.

POSITION ESSENTIAL FUNCTIONS:

Billing Information

• Gathers all pertinent demographic and billing information in a timely manner according to all state and federal regulations.
• Possess the knowledge of current policies and procedures.
• Ability to communicate all pertinent questions and answers related to the registration process.

Documentation

• Maintains up-to-date and accurate documentation to ensure the integration of information for use by the healthcare team to ensure quality care.
• Facilitates the proper documentation of the patient care system from pre-admission through discharge.
• Scans all documents in a timely manner, as per medical records protocols.

Computer Skills

• Maintains computer skills needed for registering, verifying and authorizing patient accounts.
• Understands all registration processes and maintains current skills.
• Maintains accurate computer records.
• Reviews the department's record keeping system and recommends changes and/or updates as needed.

Cash Reconciliation

• Demonstrates good arithmetic skills.
• Understands and follows accounting procedures.

Communication

• Answers and directs phone calls in a professional manner in regards to transferring of calls, taking messages, or follow up and returning calls.
• Demonstrates professional phone etiquette.
• Uses good organizational and multi-tasking skills.

Scheduling

• Schedule all new and existing patient visits.
• Provide assistance in preparing the patient for their next visit.
• Mail out any necessary forms to patient's home prior to visit.
• Make patient reminder calls when appropriate.
• Work with RN’s and APN’s to create an efficient and effective schedule.
• Serve as an ambassador to patients.
• Works with physicians to ensure all encounter forms are completed at time of service and coding is accurate and representative of the patient visit.
• Schedule follow up appointment.

Authorizations/Referrals

• Obtain necessary authorizations from insurance companies for procedures and tests performed in office and to outside vendors and physicians.
• Send necessary records to outside vendors and physicians to facilitate referral.
• Schedule referral when appropriate and notify patient.
• Keep accurate logs of referrals made.

BENEFITS:

• NO STATE INCOME TAX
• Hometown Health Medical, EyeMed Vision, Guardian Dental, Vanguard 401(k) with match and Flexible Spending Account.
• Employer paid Care Flight Membership for your household (A Division of REMSA).
• Employer Paid Basic Life and AD&D insurance.
• Unum Supplemental Insurance (Critical Illness, Accident, Short Term & Long Term Disability).
• Earned Time Off, Sick Leave and Paid Holidays.
• Nevada 529 College Fund.
• Unum Employee Assistance Program.
• Employer paid Credit monitoring and Identity Theft Program through CyberScout.
• Tuition Reimbursement, Clinical Ladder* & HRSA Loan Repayment Program* (*for qualifying positions).
• and More...

CARSON VALLEY HEALTH IS PROUD TO BE RECOGNIZED AS A FINALIST IN THE

"BEST PLACES TO WORK" - NORTHERN NEVADA, 2021, 2022 & 2024!

WE LOOK FORWARD TO WELCOMING YOU TO OUR TEAM!!