L2 Desktop/End User Support Technician - Part-Time

 L2 Desktop/End User Support Technician - Part-Time - Dobson, AZ

Schedule 

• 3 days per week.long-term 
• 8 hours a day 8:00 a.m. to 5:00 p.m. local time.
• Emergency Dispatch.
  • Available for emergency dispatches with a four-hour minimum commitment. Tasks may include critical system repairs, urgent hardware or software issues, and other IT emergencies.
• After-Hours Availability.
  • The technician will be available for overnight and weekend work at a rate of X times the regular hourly rate in case of emergencies or planned after-hours maintenance.

 Job Duties 

• Ticket Management.
  • Handling and resolving all IT-related tickets submitted by end users.
  • This includes troubleshooting hardware, software, network issues, and other IT-related inquiries.
• Routine Maintenance.
  • Performing regular checks and maintenance on IT systems to ensure optimal performance and prevent potential issues.
• Software Installation and Updates.
  • Installing required software and ensuring all systems are updated to the latest versions.
• Hardware Configuration.
  • Setting up and configuring new hardware, as well as upgrading existing systems, as necessary.
• User Support and Training.
  • Providing support and guidance to end users on new systems and software.
• Reporting and Communication.
  • The technician will report to the designated Client Corp IT supervisor and will maintain a log of all tasks and tickets handled, providing weekly updates and monthly summaries of activities.

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.
• This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.