Print Production Associate

Oversees the day to day operation of our small mail and print facility, candidate will be required to lift the company standard of 50lbs.If there are packages that above that limit, team assistance is available. There may be times candidate will have to drive certified mail to the post office. Candidate will be paid for the time and will be required to utilize their own vehicles and expense their mileage. Looking for a person who has managed a small operation and is organized and is determined to learn and has great customer service skills, opportunity to become permanent.

Dress code: Business casual

Detailed job description -

**Shift Timings**
7:30 AM to 4:30 PM (Mon to Fri)

Roles & Responsibilities

Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services.
Responsible for daily operations of a mail room, copy center, or scanning facility including
operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail
Equipment.

• May be responsible for: Courier Services, Reception Services, Switchboard Operations.
• Shipping & Receiving, Delivering and Processing of Mail.
• Handles formal contact with the customer, on a daily basis.
• Responsible for effective implementation and management of RICOH Service Excellence

programs.

• Understands how to operate the required equipment/software efficiently to achieve service level

agreements.

• Achieves profitability in the area of cost of goods by effectively utilizing company materials and

supplies.

• May maintain daily routine functions to include creating/completing work orders, contractor

monitoring, inspections, reporting facility related issues, lending support as required.

• May include interaction with contracted vendors, facility management and occupants.
• May be responsible for office-supply inventory re-ordering.
• May be responsible for Conference room coordination and A/V equipment resource

management.

• Maintains positive internal working relationships with all department employees by

communicating in a professional manner.

• Collects and provides data to assigned leadership and customer. May include completing.

monthly reports to customers with support from assigned leadership.

• Ensures financial responsibilities are met.
• Performs other duties as assigned.

Minimum Qualifications High school or GED is required.

• 1+ years of experience in a related field (B2B and/or technical).

• Previous 1+ year Customer facing work experience required.

• Demonstrated knowledge and understanding of technology.

• Tactical thought processing.

• Ability to present to a small group.

• Moderate Problem-Solving Skills.

• Basic Customer Service skills.

• Basic Technical aptitude.

• Basic Written and Verbal Communication skill.

Pay: $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Hagerstown, MD: Relocate before starting work (Required)

Work Location: In person