Customer Service Manager

Job Details

Job Location
606 Ridgeville SC - Ridgeville, SC

Position Type
Full Time

Who We Are

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manage customer expectations (KPI, service levels)
• Oversee office functions internal / external
• Support operations
• Understand job duties and serve as back up for other positions
• Support staff as needed
• Responsible for designing and implementing improved process or operational policies.
• Recommends changes to products or services to fulfill customer needs.
• Position is full time and on-site.

Supervisory Responsibilities
This job has supervisory responsibilities.

Education and/or Experience
Bachelor's degree or equivalent; two to five years related experience and/or training; or equivalent combination of education and experience. Should be familiar with a variety of the field's concepts, practices, and procedures.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk Warehousing and Distribution USA LLC is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

If you are interested in applying for employment with us in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing hr.support@performanceteam.net. You may also contact the Human Resources Department by calling 844-447-7878. Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.

Pay Transparency Notice:
https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf