Lab Support Specialist

JOB DESCRIPTION

Job Title: Lab Support Specialist

Department: Lab Support

FLSA Status: Non-Exempt

Reports To: Operations Training and Support Manager

Manages People: No

Experience: Typically requires 1-2 years’ experience

Level of Supervision: Occasionally directed in several aspects of the work

Job Summary:

• The Lab Support Specialist will be responsible for completion of all data pulls to ensure there

are no “overdue samples” for all sites. Providing after-hours support for all lab sites. Providing

support for clients and sales after normal business hours.

Essential Responsibilities/Duties:

• Identify all CAP required sample information.

• Identify overdue samples and problem solve them.

• Problem solves incorrect information and correct as needed.

• Provide remote support for all sites via email.

• Provides remote support for clients and sales.

• Provide oversight of physician/patient information required by HIPPA/CLIA/CAP and overall

best practices.

• Notify management of any present or potential issues related to quality of service, processes,

or compliance.

Qualifications:

Education:

▪ H.S Diploma or equivalent

▪ Some college coursework in healthcare administration, business, science, or

laboratory related education, preferred.

Competencies/Skills:

▪ Strong attention to detail

▪ Strong organizational skills

▪ Ability to maintain confidentiality of all medical, financial, and legal information

▪ Ability to work independently and complete work assignments accurately and in a

timely manner

▪ Exceptional oral and written communication skills

Experience:

▪ 6 months prior experience working in a laboratory environment.

▪ Experience working with MS Office Suite, required.